Slot Madness Casino - Payment Not Processed As Promised

RESOLVED
Regina Johnston United States
posted on September 2, 2015.

Was approved for my $600 winning payout on August 13th. Waited 7-10 days for processor to send payment, Have not received payout yet. Today is September 2nd.

AskGamblers
posted on September 5, 2015.

Dear @fb_10­153­447­735­036609,

Any update regarding your complaint? Thank you.

Regina Johnston United States
posted on September 6, 2015.

No and I'm getting disgusted with them.

posted on September 9, 2015.

Hi fb_101534477...

It is my understanding that you are in contact with one of our Escalations Managers who is assisting you with your payment. I will keep a close eye on this and should you need anything further, please don’t hesitate to contact me.

All the best,

Tawni

AskGamblers
posted on September 12, 2015.

Dear @fb_10­153­447­735­036609,

Are there any news? Thank you.

Regina Johnston United States
posted on September 12, 2015.

Not yet they said the best thing for me to do right now is to have a bank account open were they can do a bank wire transfer. I'm working on that!

AskGamblers
posted on September 16, 2015.

Dear @fb_10­153­447­735­036609 ,

Has the issue been resolved? Can we close this case as resolved one? Thank you.

posted on September 17, 2015.

Hi fb_101­534­477­350­36609,

Good news - I have confirmation from our Finance Department that your payment has been sent and that you will receive it within 7 business days. Please let me know when you receive it or if you require any further assistance.

Thanks,

Tawni

Regina Johnston United States
posted on September 17, 2015.

I will, thanks

AskGamblers
posted on September 21, 2015.

@fb_10­153­447­735­036609,
Please inform us when you receive your winnings, so this complaint can be resolved. Thank you.

Regina Johnston United States
posted on September 21, 2015.

Thank you I finally received my payout!!! Issue resolved!!!

AskGamblers
posted on September 22, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.