My winnings of 132 pounds have been removed from account by casino when I asked for withdrawal.
When I asked why is that I was referred to their general term:
"Bonuses are to be enjoyed as an extension of a guest's playing experience, and should be enjoyed as such. Mr Smith Casino reserves the right to review any guest account after two months of play to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses."
First of all I checked the terms before playing and didn't break any specific terms. I didn't bet more than 10%, I didn't play any excluded game or game that counts 0%. Secondly, the term I was given by the casino only mentiones that I will not be entitled to any future bonuses, which is fine, not that my winnings will get voided at casinos whim!
I think a reputable casino like MrSmith should follow their own t&c :( If they don't like my gamestyle they can change their t&c to reflect that, rather than void winnings already won fairly and in line with their own t&c.
On a side note, during earlier promotion I have made deposits for a total of 200 pounds and eventually withdrew 150. So I made a loss and casino for some reason was very happy with my gamestyle back then. Obviously I never got refunded for my previous loses and now when I actually won something my winnings got voided.
I hope given the circumstances, someone senior from Mr Smith Casino will be able to take a look and reinstate my balance. I know 132 might not be a lot for some, but to me it's actually a significant amount.