Mostbet Casino - Withdrawal Successfull but not received in my bank account since 4 months

Hello, Dear Hemantadas!

We are sorry that you have a negative impression of our service. We always strive to improve our clients' experience and to understand the situation. We have passed your request to the financial department and received a response:

"The withdrawal was successfully confirmed by the Betting Company 18/05/2024 - 02:32 AM. (TID/UTR 413902224405) To find out information about the lack of funds on the client's details, the client needs to contact the bank. If the bank cannot find the funds for this period, the client must provide a screenshot of the bank's official response based on the results of the verification and a bank statement from the day the funds were withdrawn to today in PDF format."

This means that you need to provide an official letter from your bank stating that the amount with this UTR has not been credited to your bank account. Unfortunately, without an official letter from the bank, we will can't to investigate your request.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Team,
Airtel payment bank do not provide such information regarding letter, we spoke on call. Why don't the simply logic you can't understand if I have received that transaction then it would have been reflected in my bank statement.

My bank can't give letter for the UTR which do not exists in my bank statement and my bank is not able to find any details of the said UTR numbers. How can my bank give me same comment if the UTR provided by mostbet team is valid. ASKGAMBLERS Kindly help me to get my winning amount

Dear Ask Gambler Team and all viewers,
I gave a try to browse internet for such complaints to verify most bet trust score, and i found thousands of similar withdrawal complaints in different websites where every second complaint is about withdrawal. All the users are facing same issue that withdrawal shows successful but amount never credit in receivers bank account. After contacting support, same reply and same fake payment screenshots are provided by mostbet to all users and asked for bank official letters to confirm withdrawal not received. In this case hardly any bank provides such letter that mostbet know very well. I think this is the trick of mostbet to scam with the people. As i can see it operates under curraco gaming license, if mostbet still failed to resolve issue i have to raise the dispute with license authority. Please share your opinion askgambler team. My last conversation experience with the mostbet was horrible that they denied to accept my player id and told it not right player id where i had shared screenshot of player id from mostbet app itself. THIS IS THE NEXT LEVEL SCAM. I am sharing some snaps from internet where you can check other player complaints and it might help to viewers of this post. Hoping mostbet team to reply on this conversation..

Dear @Hemantadas,

The AskGamblers Complaint Team is kindly asking you to attach to the complaint communication you have had with the bank, with all details clearly visible, this issue related.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear ASKGAMBLERS

I have contacted my airtel payment bank, we spoke on call, bank manager said he can't find any money credit against the payment utr 413902224405 he check again and again but no money is credit with this utr which most bet gave me

Bank manager said he can't raise any dispute against this utr because it's done from merchant side and they said ask merchant to raise dispute against this utr from there bank because this transction they done from there bank and my bank also asking for bank statement which they are not giving me, bank said they can't help with dis utr ask sender to raise dispute against same utr

For reference i have attached my lattest bank statement and withdrawal screenshot which most bet

Hello, Dear Hemantadas and AskGamblers Complaint Team!

Thank you for waiting! We sent a request for additional verification and received information that there was a failure on the payment agent side, and we are happy to inform you that the withdrawal amount has been returned to the client's game account (2024-09-10 15:58:55). The client can request the withdrawal again. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Dear @Hemantadas,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My issue has been resolved and i have received the amount in my mostet account
Thank you so much ASKGAMBLERS

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.