Complaint #201 Mostbet Casino

219000 PKR deposit not received

By Muhammad M.

1 year ago

Account ID. 77001399
On 3 Jan 2025 I made a deposit of 219000 PKR in my account via bank deposit method. I sent this money via online bank transfer to an agent called "Abdul Rashid" I have all the screen shots, bank statements, as a proof. But till now this money has not been credited to my account. Chat lines are useless and even after sending so many emails my issue is not resolved.

First I got a reply from mostbet saying this money was deposited to the account from where deposit request was made but this is not true because I made a request from my own above mentioned ID and I have no other ID and multiple IDs are not even allowed on mostbet and I am not stupid or made that I would make a request from a different ID. It does not make any sense.

Then I got a reply from mostbet asking all the details like date , time, amount etc, screen shots. I have provided that but till to date there is no further reply from mostbet despite sending numerous emails. I ask gamblers.com to please help me out and help me resolve this issue. I am attaching here all the proofs like screen shots, bank statement etc

Disputed Casino Mostbet Casino

Reason Amount not credited

Amount ₨219000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @umar5319,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the police and FIA, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the official final decision on the case, we will comply and mark this complaint accordingly.

umar5319

• Pakistan

1 year ago

And as I already mentioned I have informed local police and FIA (Federal investigation agency) and I wont let this matter go like that. Their depositing agent in question namely "Abdul Rasheed" will be held accountable. I wont let it go

This is such a low class company namely mostbet as no manager, no supervisor is there to listen to you. I had repeatedly asked to ask some senior manager to write to me but nothing happened.

If this issue does not get resolve please lower the rating of this < offensive language > casino called "mostbet"

I will keep updating here

umar5319

• Pakistan

1 year ago

Dear Askgamblers
Now I got an email from mostbet saying that refill request was made from another ID 218695025 and they credited the money in to that ID.
Well how is that possible ? I have all screen shots, proofs etc and as I already said I made a deposit request from my own ID i-e 77001399 and I have only hits ID

I ask you to please ask this mostbet to provide "Logs / proof from which ID was deposit request made" ?

This is totally insane and extreme negligence that they deposited money into different ID and now claiming that deposit request was made from a different ID. As I already said either this was done by mistake by this agent called "Abdul Rasheed" or he on purpose did fraud by depositing money into different ID 218695025

Please ask mostbet to provide proof / logs from which ID deposit request was made as to make things clear ?

I am not stupid that I would make an issue and raise complaints out of nothing

Please investigate

Mostbet Casino Complaint Stats

Resolved 164 / 170

Avg. Amount $1,485

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Mostbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 109 out of 114 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Mostbet Casino Complaints

See all complaints for this casino

Withdrawal completed but not received in Easypaisa

Dear AskGambler Support,

I am submitting a complaint against Mostbet regarding my withdrawals totaling 27,500 PKR, which are showing as “PAYMENT SUCCESSFULLY MADE”, but I have not received the money in my Easypaisa account.

Gaming ID: 281028134

The disputed transactions are:

- 10,500 PKR — 27 July 2026, 19:14:43

- 6,000 PKR — 27 July 2026, 19:26:10

- 2,000 PKR — 27 July 2026, 19:30:01

- 5,000 PKR — 27 July 2026, 19:30:40

- 4,000 PKR — 29 July 2026, 07:53:39

Total: 27,500 PKR

All five withdrawals are marked as successfully paid in my Mostbet account, but the funds have not been credited to my Easypaisa account.

I have been contacting the Mostbet support team for the last 10 days, but they have not provided any proper response or solution.

I am attaching screenshots of all the withdrawal transactions as evidence. I am also attaching my bank/Easypaisa statement, which confirms that these amounts were not received.

The attached statement is password-protected. Statement password: 4031

I request AskGambler to urgently investigate this matter and contact Mostbet. Please ask Mostbet to provide valid payment/transaction references or proof that these payments were actually sent to my Easypaisa account.

Please help me recover my 27,500 PKR and resolve this issue as soon as possible.

Thank you.

Regards,

Gaming ID: 281028134

94h left

₨27,500

Withdrawal delayed for 8 days

I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Mostbet.

On September 18, 2026, I requested a cryptocurrency withdrawal of 3,000 PLN. The withdrawal has now been delayed for 8 days.

Mostbet’s website states that withdrawals can take up to 72 hours. This timeframe has already expired, but I have still not received my funds.

During these 8 days, I have repeatedly contacted Mostbet customer support. Unfortunately, they have not provided me with any specific explanation for the delay or any clear timeframe for when my withdrawal will be completed. I am repeatedly told to contact them again later and that the issue is still being reviewed.

I was also told by one support agent that the funds had allegedly been sent to a payment intermediary and that Mostbet was waiting for a response from the intermediary. However, I have not received any official confirmation or specific timeframe for resolving the issue.

I have already submitted an official complaint to Mostbet by email, but I have not received a response.

I will attach:

* a screenshot confirming my withdrawal request;
* screenshots of my recent conversations with Mostbet customer support, showing that they do not provide any specific information or timeframe for the payment.

The information about such a potentially extended delay or an indefinite waiting period is not stated on Mostbet’s website. The only timeframe provided is up to 72 hours.

I am therefore asking AskGamblers to review my case and assist me in obtaining a clear explanation from Mostbet and the payment of my outstanding 3,000 PLN withdrawal.

71h left

zł3,000

Blocked account 600 USDT

They blocked my account, which had a balance of about 600 USDT.

They requested a list of photos, which I provided in full. After that, they scheduled a video verification, which I successfully completed. They told me to wait for a response within two weeks.

No response followed. In the chat, they told me to wait two months. That time has already passed, and they are not responding to my emails.

Resolved

$600

Number verification problam

I have been trying to verify my phone number and it shows me unknown error I have tried using their website and the website just showing me captcha when I fill it correctly then it shows nothing I can't withdraw my funds because of the phone number verification I have talked with support serval time they are not helping they just say clear you browser cookies change browser reinstall app I have tried every single one but nothing worked pls ask gambler team help I'm attaching screenshots of my chat with support and the error
My gaming id is 99385665

Rejected

Account frozen and verification delayed

Hello AskGamblers Team,

My Mostbet account is FROZEN since 17 August 2026.

Account Details:

Account ID: 281973935
Current Balance: 56615BDT

Problem:

It has been 21 days. I have submitted ALL documents but account is still frozen:

NID front and back
NID PDF
Selfie with NID
NID and Birth TIN certificate together
Nagad deposit screenshot
Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Resolved

৳56,615

Unjustified Withholding of 150000 Since July 21st and Withdrawals Falsely Marked as Paid

Dear AskGamblers Complaint Team,

I am escalating a severe and ongoing issue with Mostbet Casino regarding the blatant withholding of my legitimate winnings totaling 150,000 TRY. Despite my endless patience and full cooperation, the operator has been actively avoiding payment since July 21st, 2026.

On July 21st, I requested two wire transfer (havale) withdrawals amounting to 150,000 TRY. Shortly after, Mostbet intentionally marked both transactions as "Paid" in my account system. However, more than a month has passed, and these funds have absolutely never reached my bank account.

I have exhausted all communication channels with Mostbet’s support team. The situation has moved beyond a simple technical delay; it is a clear refusal to pay. I have repeatedly demanded official banking receipts or transaction reference numbers to prove they actually processed the 150,000 TRY. They consistently fail to provide a single piece of evidence. Instead, they acknowledge the non-payment but offer zero solutions, constantly stalling with generic, copy-pasted responses.

I am fully prepared to provide the AskGamblers team with unrestricted access to my financial records to prove my claims. I have attached the following undeniable evidence:

Account Screenshots: Clearly displaying the 150,000 TRY withdrawals falsely marked as "Paid."

Official Bank Statements: Full and unedited PDF statements from my bank, covering July 21st to the present date, conclusively proving that no such amount has entered my account. I am even willing to provide my bank statement passwords to the AskGamblers team for strict verification if necessary.

Extensive Chat Transcripts: Documenting my continuous efforts since July 21st, showing Mostbet's inability to provide proof of transfer and their deliberate delaying tactics.

My Demand:

This delay is completely unacceptable and violates basic industry standards. I demand that Mostbet Casino either immediately produces verifiable, official bank receipts proving they sent the 150,000 TRY, or they must instantly process the payment directly to my bank account without any further excuses.

I have ceased all gameplay on the platform pending this resolution. I trust AskGamblers to mediate this unacceptable financial dispute.

Sincerely

Resolved

TL150,000

Severe 39Day Withdrawal Delay and Systematic Laundering of Player Funds MostBet Casino

Dear AskGamblers Team,

I am launching this official complaint against MostBet Casino regarding a severe and intentional withholding of my legitimate funds. The casino is actively refusing to pay out my balance, ignoring all internal communication channels, and hiding behind automated, meaningless excuses.

Here are the specific details of my account and the disputed transaction:

- Player ID: 267998888

- Registered Email: < email removed >

- Disputed Amount: 350 PLN

- Date of Withdrawal Request: July 3rd, 2026

Case Chronology & Misconduct:

1. On July 3rd, 2026, I requested a standard withdrawal of 350 PLN. My account was fully verified, and the funds were accumulated purely through raw, legitimate gameplay. No active bonuses or unfulfilled wagering requirements were attached to this money.

2. In mid-July, without any warning or justification, MostBet completely blocked my account access. They only unblocked it after I initiated massive public exposure regarding their shady tactics.

3. While the account access was restored, the core issue remains completely untouched: my 350 PLN withdrawal has been stuck in a "pending/processing" status for exactly 39 DAYS.

Total Failure of Communication:

I have exhausted every single standard and advanced communication method available. I have sent direct, detailed inquiries to five (5) different official MostBet support channels, including:

- [email protected]

Every single email has been completely ignored. There is absolute radio silence from their support team.

The only "contact" I receive is via the public Trustpilot forum, where their official representatives post automated, machine-translated lies stating that "the technical task is in progress" and asking for "patience." It does not take 39 days to fix a "technical issue" for a simple 350 PLN bank transfer. MostBet refuses to provide a specific payout date and flatly refuses to provide an official bank transfer receipt or valid transaction tracking numbers (such as ARN or RRN codes) to prove the funds ever left their system.

Pattern of Predatory Behavior:

I must emphasize that this is the third time MostBet has subjected my account to extreme payout delays and financial games. This is not a one-time technical glitch; it is a clear, systematic pattern of holding player funds hostage in hopes that the customer will give up. Let's call a spade a spade: keeping a player's money for nearly 40 days without explanation or documentation is open theft.

Requested Outcome:

I ask the AskGamblers team to intervene immediately, expose these predatory financial practices, and compel MostBet Casino to finalize this transaction. I demand either the immediate processing of my 350 PLN to my bank account or the immediate provision of an official, traceable bank receipt containing valid ARN/RRN tracking numbers.

I have fully documented this entire 39-day ordeal and am ready to upload all necessary evidence, including bank statements (proving zero funds received), screenshots of the unanswered emails, and the casino's copy-pasted public responses.

Thank you for your time, your mediation, and for protecting the integrity of the online gaming community.

Sincerely,

< full name removed >

Player ID: 267998888

Resolved

zł350

Account FROZEN

Hello AskGamblers Team,

My Mostbet account is FROZEN since 31 July 2026.

Account Details:

Account ID: 281142080

Current Balance: 20,168 BDT

Problem:

It has been 11 days.

I have submitted ALL documents but account is still frozen:

- NID front and back

- NID PDF

- Selfie with NID

- NID and Birth Certificate together

- Nagad deposit screenshot

- Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Resolved

৳20,168

Account temporarily closed on July 2nd still not verified and withdrawal delayed

Dear AskGamblers Team,

I am submitting this complaint regarding my account at Mostbet (Account ID: 279549898), which has been frozen without a legitimate explanation since July 2nd.

I have fully complied with all verification procedures and provided all requested identity documents several weeks ago. Despite my continuous efforts to resolve this issue, Mostbet's support team has either completely ignored my emails or responded with generic, automated template messages. Furthermore, for days now, their live chat support has refused to provide any real information or updates, effectively leaving my messages unanswered and completely ignoring my inquiries.

Currently, I have a balance of 44,388 HUF remaining in my account. I urgently require access to my funds, and holding them for several weeks without valid reasoning or proper communication is completely unreasonable.

I am attaching all relevant screenshots and evidence to this complaint, including proof of my blocked account status and recent live chat interactions showing their refusal to respond or provide substantive assistance.

I kindly request your assistance in mediating this issue with Mostbet to expedite the verification process and unblock my account so I can access my funds.

Thank you very much for your time, support, and dedication to helping players.

Best regards,

Registered Email: <removed>

Account ID: 279549898

Resolved

Ft44,388

Deposit of 1000 PLN BLIK

On July 1, 2026, at 22:24, I made a deposit of 1000 PLN via the BLIK payment method to MostBet Casino. The payment was successfully processed by my bank (Official Receipt No. 1118670644), but the funds were never credited to my casino account.

For almost a month, support has been delaying the resolution using automated templates. They even admitted in chat that their payment gateway assigned identical P2P details (< full name removed >) to multiple users simultaneously. Furthermore, support refuses to provide an internal ticket ID.

I demand either an immediate credit of 1000 PLN to my account or a full refund.

Resolved