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Monarchs Online Casino - Withdraw problem

RESOLVED
Complaint Info
Disputed casino Monarchs Online Casino
Reason Verification issues
Amount $ 150
jfa1234 United Kingdom Message
Posted on August 7, 2015

hi I would like to make a complaints over finance/ they take agesto respond to emails about documents.when they do reply, they tell you a diff story,been waiting for a week out,

I just want this to be sorted out so I can withdraw the $150 thank you

I had to choose a random casino monarchs wasn't on the list....

Posted on February 27, 2014

Apologies for any delay. Upon checking we just need the following to process your withdrawal, fully accomplished authorization agreement (the lower part should be filled up as you need to emboss the front copy of your card) and a colored scanned utility bill or bank/credit card statement.

Kindly send the soonest, our Finance Team will respond within 24-48 hrs upon receipt of pending documents.

Thanks,

Paige

jfa1234 United Kingdom Message
Posted on February 28, 2014

hi sorry from posting this but it takes few hours/days to get back to me, your saying my utility bill isn't accepted...

I told finance that I got nothing else to give I have just got my mobile bill,and 2 others letter with my name and address on,that's it because I live with family.... please reply back thank you

only the Utility bill I need now.... been 2 weeks from tomorrow....

jfa1234 United Kingdom Message
Posted on March 2, 2014

no luck yet please sort it out ask gamblers! I just want to know why they won't accept my Mobile bill. that's counts as a utility bill?

jfa1234 United Kingdom
Posted on March 2, 2014

the person in live chat said she will write a report about it I will keep you update

Posted on March 3, 2014

Hope you are doing great. Your documents were approved our customer service would need to verify a few details will just take less than a minute of your time. Feel free to visit live chat.

jfa1234 United Kingdom
Posted on March 3, 2014

thank you Ask Gamblers my documents has now been accepted.I will update when I get my winning.

Posted on March 4, 2014

I'm showing that your account has been phone verified. Our Accounts Team will keep us posted for update on your cashout. Thanks and have a great day!

jfa1234 United Kingdom
Posted on March 4, 2014

ok thank you for the update.just waiting for finance to get back to me about the withdrawal.....

Posted on March 5, 2014

Dear James,

In order to process your withdrawal request, kindly provide the email address you've registered in your Skrill or Moneybookers account. Please advise.

Best regards,

Jana

Finance Team

jfa1234 United Kingdom Message
Posted on March 5, 2014

thanks for the quick reply...

please be aware that I don't want to use a check... I have contact finance over it

told them my money brooks account

Posted on March 5, 2014

Great to hear. Let us know if you need any further assistance.

Customer Support

Monarchs Online Casino

jfa1234 United Kingdom
Posted on March 5, 2014

withdrawal now been progressed thank you. why do you charge a fee when you withdraw?

Posted on March 5, 2014

Kindly disregard the $31 charge as it is the processing fee for cheque.

Since Skrill is not yet live in cashier, payout request you're seeing is for records purposes only.

jfa1234 United Kingdom Message
Posted on March 5, 2014

thanks for the quick reply again. What do you mean by disregard? do you mean that you will ignore fee of charge? cause it's going into my skril account

Posted on March 5, 2014

Since Skrill is not yet live in cashier, payout request with $31 fee you're seeing is for records purposes only. Your withdrawal for $150 is being processed.

jfa1234 United Kingdom
Posted on March 5, 2014

thanks for the quick reply, Everything is ok now hopefully. I will let you know when I get my winnings Ask Gamblers

jfa1234 United Kingdom Message
Posted on March 6, 2014

any news about my withdrawal thanks?

jfa1234 United Kingdom Message
Posted on March 8, 2014

any news about my withdrawal?

Posted on March 10, 2014

Will coordinate with Finance Team and contact you the soonest.

Customer Support,

Monarchs Online Casino

jfa1234 United Kingdom
Posted on March 10, 2014

thank you I got told by live chat my withdrawal will get done today and will go in to my skril laccount today? been 5 days from today as well.

Posted on March 11, 2014

Dear James,

In reference to your withdrawal request, we're awaiting for the Transaction ID. Once we have received it from our processor, we'll communicate it to you via email for your reference.

Best regards,

Finance Team

jfa1234 United Kingdom
Posted on March 11, 2014

thank you for ur reply how long?

Posted on March 12, 2014

We are waiting for transaction ID from our processor as soon as we get it we will contact you immediately. Will keep you posted within 24 -48 hrs.

Customer Support,

Monarchs Online Casino

jfa1234 United Kingdom Message
Posted on March 12, 2014

thanks for your quick reply been 6 days from today.....

jfa1234 United Kingdom
Posted on March 14, 2014

really lame this sorry for swearing,t's only £90 in my currency but every time I contact them they say wait 24/48 hrs and that today but no email or anything. been nearly 1 month now that including documents etc but without them it been 6 days from today please help ask gamblers!!

how long does it does it take to withdraw £90? lol

jfa1234 United Kingdom
Posted on March 17, 2014

problem solved thanks ask gambers!! to warn poeple before you deposit you should get your account verification !!!!!

AskGamblers
Posted on August 7, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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