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Monarchs Online Casino - Will not pay out winnings

RESOLVED
Complaint Info
Disputed casino Monarchs Online Casino
Reason Delayed payment
Amount $ 100
Posted on October 8, 2014

This is a relatively new casino so it had no reviews. It's top game. I have made several depsoits there and received a $15 no deposit bonus. The wagering requirement is 75 times! I know a lot. But I did it with $100 to withdraw. I sent in all the required documents and faxback forms and they said they had recieved them. It's funny ever since then, when I login to my account, they give me new comp points to play with. At one time it totaled around three hundred dollars in bonus money. So I got concerned and asked if my 100 dollars was included in this. They cannot seem to give me an answer. You can't request a withdrawal until the documents have been verified. I keep on asking if the documents have been verified and no one can give me a correct answer. I email with no response as there is not a number. But everyday a new comp to play with. I don't take them seriously anymore and I don't expect to get paid. I won't be making anymore deposits if this is what it is like to try to get a $100 win. Word of warning, watch out for Monarch's casino, cause even when you win you really lose.

Posted on January 15, 2014

Apologies for any delay, our Finance Team is looking into your request and you should receive an email with details.

AskGamblers
Posted on February 9, 2014

Dear @sunnlylots1,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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