Ag Awards

Monarchs Online Casino - No payment after 4+ months

Complaint Info
Disputed casino Monarchs Online Casino
Reason Delayed payment
Amount $ 119
Posted on July 15, 2015

I've requested payment 4 months ago and still never received. They are not trying to pay me out via check or bank wire. i'd just like my payout.

Posted on November 7, 2014

Dear @djtouch215,
Any update considering your complaint? Thank you.

Posted on November 13, 2014

This complaint has been reopened upon submitter's request.

Posted on July 8, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on July 11, 2015

Dear @djtouch215,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on July 15, 2015

Based on evidence that we received from a casino management we can confirm that player was paid in full. We consider this complaint resolved and closed.

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