Minor set account under my name

REJECTED

Complaint Info

Disputed casino

Sweeptastic Casino

Reason

Refund declined

Reinthe

I reached out to sweeptastic because I had left my phone at home with my son-in law while I was working in case of an emergency. He is 14, mind you. He created an account using my information and card. Sweeptastic is saying there is nothing they can do. They should make people verify first. If they would have asked for id he would not have been able to sign up since he is a minor. They need to refund all the money

AskGamblers

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

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