This is the complaint that I sent to Miami Club Casino Re: my withdrawal that was approved after I sent the documents that they required. I haved cut and pasted relevant email
messages that were sent to me regarding this withdrawal.
I have a withdrawal for $355 all of the papers were approved. should be here next week , a chat rep said. My concern is the second withdrawal of $75 which was minus $45 for the wire transfer fee, leaving me with $30 withdrawal. The chat rep said that the second withdrawal should not have been taken because it was below $150 so two chat reps put in a request to have the $30 plus the $45 wire fee that was taken out of the $75 put back into my account. why have I not heard back from antyone? Why is this so difficult to do?
Security DocumentsLTK1212502744087X
From: Miami Club
To: >
Date: Tue, Feb 26, 2013 1:10 pm
Dear Patricia,
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK1212502744087X. Please use this code in any further communication.
Congratulations for your winnings,
Thank you for sending us your documents. Your documents have been approved and your account updated.
Should you require further assistance or information, please reply to this message or chat live with us 24/7.
Sincerely,
Dan
Dear < surname removed>,
Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us shortly.
To help track your inquiry we have generated a reference number. Your ticket
code is LTK1212502811815X. Please use this code in any further communication.
====== Your Inquiry ======
I have a withdrawal for $355 all of the papers were approved. should be here next week , a chat rep said. My concern is the second withdrawal of $75 which was minus $45 for the wire transfer fee, leaving me with $30 withdrawal. The chat rep said that the second withdrawal should not have been taken because it was below $150 so two chat reps put in a request to have the $30 plus the $45 wire fee that was taken out of the $75 put back into my account. why have I not heard back from antyone? Why is this so difficult to do?
Thank You.
Patricia < surname removed>
Below is the last response I got from this casino. I now cannot access the chat line from the casino, only from the webpage, when I can access it and emails to the finance dept keep coming back unsent.
RE: no subject (LTK1212502811815X)
From: Miami Club
To: Patricia
Date: Sun, Mar 10, 2013 7:57 am
Hello Patricia,
We have made a request to find out about this $30 withdrawal and will get back to you with an answer on Monday. Thank you for your understanding and patience!
Sincerely,
Tiffany
Finance Department
In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. You can also get immediate assistance using our Chat support service at:
http://server.iad.liveperson.net/hc/?cmd=file&file=visitorWantsToChat&site=70700597&SESSIONVAR!Ticket=LTK1212502811815X
========== Original Message ==========
From: <>
Subject: RE: no subject (LTK1212502811815X)
REFERENCE NUMBER: LTK1212502811815X Please use this ticket number in any correspondence with us.
SUBJECT: no subject
Dear Patricia,
Thank you for contacting us.
Your e-mail was forwarded to Finance department, they will get back to you with updates very soon.
Your patience in this matter is highly appreciated.
Sincerely,
Julia
In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. You can also get immediate assistance using our Chat support service at:
http://server.iad.liveperson.net/hc/?cmd=file&file=visitorWantsToChat&site=70700597&SESSIONVAR!Ticket=LTK1212502811815X
========== Original Message ==========
I have a withdrawal for $355 all of the papers were approved. should be here next week , a chat rep said. My concern is the second withdrawal of $75 which was minus $45 for the wire transfer fee, leaving me with $30 withdrawal. The chat rep said that the second withdrawal should not have been taken because it was below $150 so two chat reps put in a request to have the $30 plus the $45 wire fee that was taken out of the $75 put back into my account. why have I not heard back from antyone? Why is this so difficult to do?
Thank You.
Patricia < surname removed>
This casino has no phone number either. I contacted the chat line today 3/15/13 and was told that the technical issues of my not being able to access their website or do chat through the downloaded casino will be reported.
