They are not paying me

Good morning,

I easily deposited €50 and won €350 which I can't withdraw! I have sent all the necessary documents and they have been approved but still the withdrawal is not available. When I try to cash out I get the error "Oops, withdrawal option is not available! Activate your account to enable withdrawals! Check your email for the activation link we've sent! Click on the link and cash out!"


Non-existent customer support, no live chat and no one responds to the many emails sent.

Hello, from 09/23/2021 I cannot withdraw my winnings at Maneki Casino. Withdrawal to the Visa card is still rejected, the chat claims that it may be the bank's fault. Unfortunately, I have no other option of withdrawing only via the Visa card, Maneki chat offered a bank transfer, but how to order it if there is no such possibility of withdrawal. Even when I wanted to deposit via Neosurf to unblock the payout channel, an error pops up, then I read that it will not be possible to withdraw via Neosurf.

Hello,
Maneki Casino is the most unprofessional casino I have ever played at. I requested a withdrawal for my balance of $3,601 and they started to ask me for many documents, selfies, selfies with winks, bank statements, payslips, etc. I sent them everything they requested, but it was never enough. They then requested to call me with Skype. I said ok, and sent them my username. I waited for over 3 weeks and reminded them almost daily to call me. The finally called me and I thought the nightmare was finally over. Now 8 days later, my account is still locked. I write them basically every day and they just keep telling me the same thing, that my account will be reviewed. They have run out of things to ask me for, so now they just ignore me. They have no intention to pay winnings. Maneki casino is a scam!

Hi I recently joined maneki casino a few weeks ago. I won some money (around $2000.00 CAD) after depositing around 500 of my own money. Like most casinos I had to verify some documents in order to get me withdrawal. I now have all of my documents approved and they continue to decline my payments. There have been 2 reasons explained to me. First, they say that in order to withdrawal by Interac e transfer I would have to have made a deposit and prove my deposit by sending a bank statement. I did this the deposits on my statement matched perfectly with the date time and amount I deposited through the casino. This document was approved along with other necessary documents. Now they are telling me in order to withdraw via Interac e transfer I would have to have made my last deposit
The same way. I went back and checked and my last several deposits were made through this method. My money has been kept from me and I’ve had about 4 declined withdrawals. This is just not acceptable. I would like this issue to be resolved as I really like this casino and have a very positive experience other than this issue!

Thanks.

T.