Complaint #6 Maneki Casino

Declined withdrawals

By Tom R.

6 years ago

Hi I recently joined maneki casino a few weeks ago. I won some money (around $2000.00 CAD) after depositing around 500 of my own money. Like most casinos I had to verify some documents in order to get me withdrawal. I now have all of my documents approved and they continue to decline my payments. There have been 2 reasons explained to me. First, they say that in order to withdrawal by Interac e transfer I would have to have made a deposit and prove my deposit by sending a bank statement. I did this the deposits on my statement matched perfectly with the date time and amount I deposited through the casino. This document was approved along with other necessary documents. Now they are telling me in order to withdraw via Interac e transfer I would have to have made my last deposit
The same way. I went back and checked and my last several deposits were made through this method. My money has been kept from me and I’ve had about 4 declined withdrawals. This is just not acceptable. I would like this issue to be resolved as I really like this casino and have a very positive experience other than this issue!

Thanks.

T.

Disputed Casino Maneki Casino

Reason Declined payment

Amount $2000

Discussion

AskGamblers

• Support Team

6 years ago

Dear @Tommy2664,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Maneki Casino

• Representative

6 years ago

Hello,

We have reduced the details of your account and checked the whole information.

During the investigation we have spotted that you have tried to make withdrawals using Interac, however your last deposit method was different.

According to the rules you have to make withdrawal with the last despots method or make minimal deposit with another available method and withdrawal there.

Our support agent had informed you about that during chat conversation and you indeed initiated deposit with Interac but with no success since Interac system has technical issues on their side till 5th of December.

We totally understand the situation however we are not responsible for technical issues on 3rd party end.

Kindly ask you to contact VIP team via email ( Angelina.kosmo@manekicasino.com) for further questions.

Kindest regards,

Head of VIP department

Angelina Kosmo

AskGamblers

• Support Team

6 years ago

Dear Maneki Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Please let us know if there's some update regarding this case.

Maneki Casino

• Representative

6 years ago

Dear Tommy,

We are very sorry about the difficulty you encountered recently with your withdrawal. We understand that instant withdrawals is one of the most important product features required by every player.

Unfortunately we can’t resolve this case until we receive the information about your players account. Please send the email you used in order to create the account and players username to Angelina.kosmo@manekicasino.com with the subject line: Askgamblers Complaint.

We will review this case and provide you with the feedback as soon as possible.

Kindest regards,

Head of VIP department
Angelina Kosmo

Maneki Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,185

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Maneki Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Maneki Casino Complaints

See all complaints for this casino

Impossible to withdraw balance

Good morning,

I easily deposited €50 and won €350 which I can't withdraw! I have sent all the necessary documents and they have been approved but still the withdrawal is not available. When I try to cash out I get the error "Oops, withdrawal option is not available! Activate your account to enable withdrawals! Check your email for the activation link we've sent! Click on the link and cash out!"

Non-existent customer support, no live chat and no one responds to the many emails sent.

Resolved

€350

Declining a payment of a winnings

Hello, from 09/23/2021 I cannot withdraw my winnings at Maneki Casino. Withdrawal to the Visa card is still rejected, the chat claims that it may be the bank's fault. Unfortunately, I have no other option of withdrawing only via the Visa card, Maneki chat offered a bank transfer, but how to order it if there is no such possibility of withdrawal. Even when I wanted to deposit via Neosurf to unblock the payout channel, an error pops up, then I read that it will not be possible to withdraw via Neosurf.

Rejected

zł400

Verification pending for over 1 month

Hello,
Maneki Casino is the most unprofessional casino I have ever played at. I requested a withdrawal for my balance of $3,601 and they started to ask me for many documents, selfies, selfies with winks, bank statements, payslips, etc. I sent them everything they requested, but it was never enough. They then requested to call me with Skype. I said ok, and sent them my username. I waited for over 3 weeks and reminded them almost daily to call me. The finally called me and I thought the nightmare was finally over. Now 8 days later, my account is still locked. I write them basically every day and they just keep telling me the same thing, that my account will be reviewed. They have run out of things to ask me for, so now they just ignore me. They have no intention to pay winnings. Maneki casino is a scam!

Resolved

$3,601

They are not paying me

I made small Deposit, broke no terms on the bonus and asked for a 1700 withdrawal.
It took long to verify account but it was done.
They've cancelled all my withdrawals several times and the reasons are below...

I deposit interac and requested a bank withdrawal as they said, then they cancel and tell me to deposit a small deposit amount with ECOPAYZ and request a withdrawal with that, then they tell me to please deposit interac again and request a bank transfer?????

They are answering me on the chat in 9 minute intervals and have made me waste over 80 minutes today.

She just responded as I'm writing this complaint to make the withdrawal again via interac and she would explain it to the finance department... nothing new as it has been going on now for days! This is awful!

Ask gamblers please help me get my 1700 dollars, you have these people as a top new casino so I am confident that the only reason that I am not being paid is because of reasons that can easily be handled..

Thank you

I hate filing complaints but this is now ridiculous

Resolved

$1,000

Pending withdrawal for 2 weeks

Hello there,

25-10-2019 I deposited €500,- euro on Maneki casino. Between 5 days I managed to win it to €4000,-. So on 30–10-2019 I withdrawal my win with trustly.

It is 9-11-2019 now and I still didn’t received my money. I verified my documents all on 2 October and they all got accepted.

I contacted the live chat really often, but they say it is a ‘technical issue’ and they need some time to fix it. It has been almost 2 weeks now. And it's still currently pending.. I'm worried.

Could you help me out, I really appreciate it.

Yours sincerely,

< full name removed >

Resolved

€4,000