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Max Casino - Locked account, unjustified accusations of comp points abuse

posted on November 17, 2015.

14.09. 2015 blocked my account because of the abuse of comp points.
Comp Points in the casino can earn in tournaments and sweepstakes lottery weekly deposit.
And that means you need to make deposits and play - equal conditions for all. What is there to be abused?

The only real reason for the lock, in which case, it may be just my wild good luck - lucky I always win, and in the games and tournaments. There was a lot of wins in the sweepstakes, as did deposits and received a lot of lottery tickets for deposits.
I think that the block of players that are lucky to win - too bad for honest casino.
However, the account is blocked for about 80 000 rubles, or $ 1,200 net and win comp points.
Even if the problem is with the unlocking and refunds will not solve, the rest willing to play MAXCASINO be a warning - if you win a lot - block and take the winnings, and the reason will come up.

In my case, the cause of the lock - a violation of the rules of this paragraph.
29.8. If the Company believes that you are abusing or attempting to abuse the Comp-points or other promotion, or abuse the lack of necessary information in the conditions adopted by the Company, the Company may, at its sole discretion, deny, withhold or refuse to pay you Comp- points or other promotion, or change the policy toward you, temporarily or permanently, or block your access to and / or block your account. The company is not obliged to refund to you any funds that may be in your accounts in addition to the initial deposit amount.

If present, any earned comp points at the right time, can become that which you abused)))

posted on November 21, 2015.

Dear @GarryPotter,

Any update regarding your complaint? Thank you.

posted on November 23, 2015.

Dear GarryPotter,
Please provide me your user name, we will check and respond

posted on November 23, 2015.

Dear representatives of the Ask Gamblers, I have news for my problem.
November 20 I myself sent another letter to representatives of Max Casino, This letter is here is the content -:
"Your point of Regulations 29.8 very vaguely indicate exactly what should be action to break or not to break the rules of the casino in general. If you were really honest, the rules would be clearly defined how exactly the number of points a player can be operated for some time. Determine the limit of use of points. If the item right to determine such a limit, and if I had it exceeded, but only in this case we can talk about the abuse of points. But the specific limit your rules defined. And at the moment the wording rule provides for you unrestricted the possibility of illegal blocking of accounts and withdraw winnings

Therefore, I never cease to fight for your review of the unfair decision.
In order that I placed a complaint against you in the European online gambling askgamblers.kom "

Here's the answer site administration Max Casino -
Thank you for contacting support. We will try to help to solve all the questions you might have.
You agree with all applicable regulations in our club, and with the wording of these rules when registering an account. In each case, the administration of the club makes a thorough inspection of the whole history of the game user, and on the basis of this verdict. The decision to freeze your account is final and can not be changed. "

That's what I think about the situation - if the casino deliberately creates such rules, which give them the right on the basis of subjective decisions to block the winnings of players, it should be deprived of the license and the original software.

Paragraph 29.8 of the rules deliberately created with fraudulent intentions administration. Even if I agreed with him during the registration, it does not entitle the administration to block a casino account and win on the basis of subjective decisions. This is theft, and it should be punished

posted on November 23, 2015.

А separate issue to the representative of the Max Casino - you really do not know to what the user is not such proceedings?

I think you do not know because you have so many players locked in such a way!

If you are interested in my user name and e-mail registration, you can learn this information from the administration - I was leaving the data where register the complaints

posted on November 24, 2015.

We already send user's details to the casino management.

posted on November 24, 2015.

Thanks you, the administrators AskGamblers.соm