So i hit for quite a bit back in september and requested my first payouts on 9/04/2016. Ive had periods of well over a month where none of my pending payouts were approved and im still waiting to receive payments approved over a month ago. I have now played through my pending cash as i was informed it could take over a year to be payed out. Recently they accidentally removed the the bonus amount 3 extra times so not only are my checks lower but i have more because they added the bonus amount as a separate check later. Ive talked to their customer service well over 100 times with literally no noticeable effect. Ive now lost well over half of my original winnings am currently waiting on a check approved 11/12 escalated on 12/1 re-escalated on 12-8 and still not sent out. On top of that i was sold vip by their customer service multiple times but since i won i was told i could not be made vip. Overall terrible experience here the very few payments i have received have all been low/late and came with no warning or information.