Ag Awards

Liberty Slots Casino - Delaying Payout

Complaint Info
Disputed casino Liberty Slots Casino
Reason Verification issues
Amount $ 200
dawynsmith United States Message
Posted on July 23, 2014

I have already withdrawn from them, been told that they have my information on file yet they keep sending me an excuse that the verification of my credit card has not been received. I submitted a copy of my credit card along with a new signed verification form at least 5 business days ago. First excuse is that my card didn't have enough numbers blocked off, then too little, then they didn't have the verification form, then again they didn't have any credit card information. This is for funds less than $200 dollars. All of this is another reminder of why I probably stopped playing. I think maybe the last.

Posted on May 26, 2014

Good day, I am Dylan, I am the LibertySlots rep. and I would like to help you to get this resolved.

Can you please provide me with your casino account ID or the email address you used to register you Casino account.
Also can you let me know who you have spoken to regarding this issue.

Once I receive the information, I will be sure to get this issue resolved as quickly as possible.

I await your response.


dawynsmith United States Message
Posted on May 27, 2014

Looks like they are processing my payment now.

Posted on May 27, 2014


Your payout was sent out yesterday and should be reaching you shortly. I have asked a supervisor at the casino to send a confirmation email to you.

The process took a bit longer than expected due the verification process. Some requested documentation were received incomplete. The casino tries its best to ensure the safety of all customers. This process is for the protection of all customers as well as ourselves.

The verification process is only needed once, unless a new credit card is added. It should be smooth from now on.

We do apologize for the inconvenience. Should you have any further issues, please ask to speak to one of our supervisors or you can always contact me.
I wish you the best of luck! Continue to enjoy playing at Liberty as we are happy to have you!



dawynsmith United States Message
Posted on May 27, 2014

That unfortunately was not the case I did submit all of the documentation in a timely fashion as I always do. The delay was on your end, as it always is when a customer is attempting to make a withdrawal no matter what your reasoning or excuse is. My new "card" was all that was needed, and it was submitted within two business days. On the other hand the back and forth of how many numbers displaying is another excuse to delay the process. If you want to validate a person's identity by telling them to display first 6 numbers on their credit card via photograph form but then only request first 4 numbers display on your verification form is a backwards. Then you delay payment when the player doesn't submit a photograph of the first 6 numbers. If AskGamblers agrees with my line of thinking then you need to address your processing techniques because it is indeed another ploy.

Posted on May 30, 2014

Is this issue resolved? Can we closed this complaint? Thank you.

Posted on June 2, 2014

Dear @dawynsmith,
Please confirm that you got your payment. Thank you.

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