Last week i did deposit twice at this casino first 10$ and then 30$ so when i did spend those money i asked the chat to give me some bonus ,soo i was asking for some for some kind of a deposit bonus i guess,then the chat told me that i am restricted for bonuses and so they refused to give me something and i told them is this the way they tread theirs costumers then chat told me if i have something then better to contact their support via mail,so i did.Next morning i did opened the casino Liberty Slots and i found 200$ bonus so i said i will asked them if this is ok ,so i was being fair,then the chat told me it was an mistake,mistake?????YOU ARE SERIOUS CASINO OR WHAT YOU CANT PLAY WITH YOUR COSTUMERS LIKE THAT FIRST WE DONT GIVE YOU NOTNING ,THEN WE GIVE YOU 200$ BONUS AND THEN AGAIN SORRY IT WAS A MISTAKE???? So you did mislead me ,what if i did use that bonus and make the playthrow what then??? and i did made deposit ,what then so i am asking something in return ,because you did that mistake not me.Here is the chat conversation:
Thank you for contacting us via live-chat and bringing your concern to our attention. Please find previous chat conversation below:
Anna: Hello,
Anna: Thank you for contacting customer service, how may I assist you today?
Anna: Please provide me with your full name, date of birth and your registered email address.
Visitor: hi need to ask something
Anna: Sure! :)
Visitor: yesterday i did deposit here and you didn't give me the bonus but now i see 200$ bonus in my account can you please tell me is this real money bonus or its just fun
Visitor: hi
Anna: May i please get your email address?
Visitor: [email protected]
Visitor: did you chek please
Anna: I'm sorry xxxxxxxxxxxxx, this appears to have been a technical issue on our end. I'm sorry for any inconvenience and thank you for bringing this to our attention!
Visitor: so what are you saying
Anna: I'm afraid this was an error, your balance should now be as it should be!
Visitor: are you kidding me
Visitor: what are you doing ,are you serious casino??
Visitor: i want to talk to your supervisor or manager
Visitor: this is not right what are you doing
Anna: I'm afraid she is busy on the phone at the moment, you may hold or come back later on!
Anna: I'm sorry you feel this way xxxxxxxxxxxxx!
Visitor: no i will hold
Visitor: noo you are making mistakes thats your problem not mine
Visitor: whom i am waiting the supervisor or the manager>???
Anna: I am just waiting on my supervisor, she will be with you shortly. We appreciate you waiting and once again apologize. This was a small technical issue and we appreciate you bringing it to our attention!
Visitor: no it was not technical issue
Anna: I will transfer you to my supervisor now.
Visitor: ok
Visitor: hi
Regina: Hi xxxxxxxx
Visitor: are you the supervisor
Regina: Yes, I'm the supervisor on duty
Visitor: ok
Visitor: let me explain you this
Visitor: yesterday i did deposit 2 times here so i was asking from the chat for bonus so i was askinf a DEPOSIT BONUS not something free
Visitor: so yesterday you didnt gave me anything ,soo i did send an email to your support and explain them ,this morning i did find bonus in my account so i asked the chat what is the bonus for
Visitor: so she is telling me teg=hnical issue problem
Regina: Ok, but as your account is set up to not receive bonuses for now as per management decision this was denied I guess..?!
Regina: I see and I do understand that you are angry about that now.
Visitor: i dont know that i only know that i found this morning bonus in my account and now you did take it away that bonus
Visitor: so what are you doing are you serious casino
Visitor: why are this thing happenening
Visitor: you cant give me the bonus and take it away
Visitor: thats not right
Visitor: you have to give me better explanation then TEHNICAL ISSUE PROBLEM
Visitor: i am not a child so you can play with me this way ;like you are making fun of me
Regina: Although you would have said nothing, in case you would have win money with a bonus which was credited accidently we would have to deduct the winnings afterwards. I do understand that you are angry about it and we will forward this for further review to see what happened, but for now we can't add you this or a bonus, I'm sorry
Visitor: i want this chat to be send to my mail,can you do that
Regina: Sure and we will also send you any update we get on that as soon as this has been checked.
Regina: May you kindly confirm your e-mail, please?
Visitor: [email protected]
Visitor: i dont see the chat in my mail
Regina: Thank you, that's the same we have on file. I appreciate your patient and understanding in this matter, we will send you copy of this chat and also see what we can do in this matter. As soon as this has been reviewed you will get another e-mail then
Yours sincerely,
