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Las Vegas USA Casino - Refusing to pay my money

REJECTED
Inactive user
posted on July 30, 2018.

hello

i am playing in this casino since long time and made many deposits and lost a lot , finally before 2 weeks i won $2000 on the roulett , they asked for verification and everything was provided , i recieved confirmation that every thing is ok ( as per the attached email ) and they just need to call me and they did that as well
i tried a few days later to log in to my account and found out that i am banned to log in , asked them for the reason they said ( Aaron : your account was banned since we noticed that you disputed charges at vegas casino online for the amount of $330 and for that reason we received charge backs from your bank end, so your deposits will be refunded. that is consider as fraud and that is why we banned your from our casinos group as soon as your refund is processed we will let your know by email.)
this was their response on the chat with me and i recieved an emai on this regard ( attached ) , and by the way they never contacted me by any means regarding this money before
i am asking you and every member here to be fair with me , when i was depositing and lost a lot of money they never mentioned this vegas online casino story , the other thing which is really important , my card that i used to depost money on that casino was fraud with many transactions so the bank called me and they cancelled this card and refunded me the froud money which means that i never attemted or tried to dispute any deposits with them or any otther casino
i still need the money i won with them and if they insist to refund me so they have to refund all the money i deposited in all their group casinos since they are considering it this way and i don't mind if they deduct the amount they are saying i owe them on the vegas online casino
thank you

AskGamblers
posted on September 10, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on September 11, 2018.

Player had CHB in group casino. Due to that reason account was ban in LasVegas. Refunds were performed to give him back his deposit funds.

Thanks

Inactive user
posted on September 11, 2018.

This is not true , why did not they ban my account before i won with them ???? The bank closed my Credit Card due to spam activities on my card and they never mentioned to me that i owe them any money , If they are going to refund me then they have to refund all the deposited money in their group casino and i don't mind if they take the money that i owe them
Thanks

Inactive user
posted on September 11, 2018.

moreover , they are in purpose delaying the refund which i was promissed to be done since months , they blocked my email as well

AskGamblers
posted on September 12, 2018.

AskGamblers Complaints Team is awaiting Las Vegas USA Casino team to provide the required information.

AskGamblers
posted on September 14, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Las Vegas USA Casino management, in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team have not other choice but to reject the case. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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