Refund of deposits agreed but payment not yet received

I was playing Achillies this morning and I was playing one line at max bet which was .50 cents when I hit the three bonus guys which are also the wilds with k on the end. The game glitched as soon as I hit that combo. I didnt panic as I had this happen before. Before I did anything I took a screenshot of my spins. Then I went to support. The lady I talked to said she would refresh the game. 2 sec later she said I may lose my spins. I said hold no way. She did it anyway. I got kicked out of the game and logged out. Once I was able to log back in I went to support where they said I agreed to do which I didnt. I asked for my chat transcripts from 5 different people they refused to send them and now will talk to me saying they were in the right. I'm so upset because I know that was a great win. What do I do?? I googled the reviews and this is what comes up.

I have received the same response from their support that the delay in payout is the fault of their payment processor but 5 weeks is rediculous. I have continued to follow up every single week since I first put in the request and I get the same response, that it’s not their fault. I have to wait my turn, and that is ridiculous. They have continued to say that everything else is fine. I have asked them for the regulatory agency that oversees them and they refuse to give me that information and they don’t have it on their website.

I have been a player on this site for a long time and lost countless deposits totalling thousands and thousands of dollars. I deposit using BTC and never take bonuses so that I never have to worry about meeting rollovers or sending in copies of credit cards. I was playing video poker and finally won $3k I went to withdraw and found out you can only withdraw $1k max via BTC. Well that's my fault for not checking beforehand. I then found out I can request multiple $1k requests and they will pay two of them together. As soon as I requested payout I got emails from support saying I now needed to send in ID and a utility bill even though I deposited via BTC and had no credit card. I didnt care so I sent them the docs they required same day and I also received a call from their security dep and verified what they needed. I was told that my acc was verified and that I would be paid now. This is where support started becoming harder to reach, they would ignore my chat requests and 5 days in a row I asked to speak to a supervisor and 5 straight days I was told no I couldn't speak to one. I was told they were waiting on their 3rd party payment processor to send their next batch of payments. I simply asked them for a date of when that would be and they could not give me an answer. If they truly had a processor that was making these payments it should not be a big deal to say the next batch will go out in 2 days or a week or 2 weeks or however long as long as they stuck to that. What casino can't give you any time frame at all as to when your payout will go out? I also then found this site and saw multiple complaints from players also waiting on payouts that were told the exact same thing for months and months.

I tried to chat with support again and again simply asking for a date or a supervisor which they couldn't help with. On one chat the text did get a little heated and Maybe they would consider what I said rude as I asked the operator how they sleep at night knowing they take deposits but don't pay out withdrawals and a few other things along the same lines. I can't help but get angry. It is a rare thing to win gambling so to win and not get paid is the most annoying thing that could ever happen.

I have not been paid in 4 weeks after my winnings. I was given a check that could not be cashed at a Federal Reserve bank. I agreed to have the 3rd party steal $100 from my winnings to stop payment on the check. Total due $503. I have also won $2003 in winnings that are going to be paid in 3 installments. As of this date nothing.

Response from the casino is nothing we can do you are at the mercy of their 3rd party vendor.