I've been gambling at Las Vegas USA lasvegasusa.eu (one of the mainstreetaffiliates.com affiliated casinos) for few weeks.
Generally buying $100 - $200 worth of their service with each business contract. As is normal with all casinos I fulfilled
my obligation at time of purchase using CC or Bitcoin.
After buying about $2000 worth of their service, I won $12000 with a payout of $5000 ($7000 difference valid - due to the terms of my deposit bonus).
I promptly request a payout of our contract via ACH transfer. I contacted them about the payout and was provided with the list of documents they deem necessary
for processing the request. As requested, I provided a completed credit agreement, copied proof of id, personal billing statement,
and credit card used.
I received an email (from the security team) stating that the aforementioned documents were validated and that payout would be sent to
their finance department for processing. Since then I am unable to get a response from the finance department or the security team and
I have not seen any evidence to even remotely suggest that the transaction is, indeed, being processed.
When I made the payout request on 5/11/2028 the online request state data has not changed. The "Status" field value for the data
was "Requested". The "Last Update" field value was "5/11/2018 3:56:35 PM".
As of 5/17/2018, 10:25 AM Standard Eastern time, the "Status" field value is "Requested" and the "Last Update" field value is
"5/11/2018 3:56:35 PM"
I paid for a product/service. I have not received said product/service and am unable to get response concerning the unfulfilled items (winnings).
How is it that casinos get away with breaking contracts and acting more like illicit organizations?