Ag Awards

Ladbrokes Casino - Customer support not very satisfactory

Complaint Info
Disputed casino Ladbrokes Casino
Reason Delayed payment
Amount £ 175
Posted on July 22, 2015


I've been a client at Ladbrokes for more than a year, playing live casino. I faced an issue with one hand of a game at live baccarat for which i wasn't paid. I had bet a small amount of 175 GBP which i wasn't paid back with the winnings. I reported this error to the live support team at the table. They advised that they'll resolve the issue and pay the winnings shortly. After a couple of hours i was said that i need to contact my casino's customer support team. Thus i contacted Ladbrokes for the same and i was given a reference no. to contact them regarding this issue. It has been more than 36 hrs today and when i had a talk to ladbrokes customer support over a chat session, the person replied in short as if he was forcefully talking, replying after long intervals. Later when asked him to give me a phone call, he left the conversation straight away. I used to play at before, being a high roller customer and i never experienced such disgusting customer care ever ! The reason i moved to ladbrokes was high wagering amounts which weren't available at But seeing this attitude towards their clients, it is very unpleasant to say that ladbrokes isn't trustworthy !

I have made withdrawals for more than 50,000$ from which were successful without any hassles. If i were to have a withdrawal problem with Ladbrokes as such for such a big amount, i'm sure ladbrokes would try avoiding the issue presenting silly unacceptable answers !

Posted on March 26, 2013


I am sorry to hear that you have faced a trouble. Could you please let me know what is your Ladbrokes user id number we could find your query?



Ladbrokes Team

Posted on March 30, 2013

 Is this issue solved outside this complaint?

Posted on April 3, 2013

Dear @awfigq,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 7, 2013

 Due to inactivity of the submitter, this complaint can be considered solved!

Ladbrokes Casino Complaints

  • 18 of 37 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,564 USD avg amount

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