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Justspin Casino - Deposit limit is not working at all

84 hours left for Justspin Casino to respond.
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Complaint Info

Disputed casino

Justspin Casino

Amount

€ 500

Posted on January 24, 2023

Dear,

I sat a limit of 80 eur per week when signup on Justspin. I deposited 76 eur and then I was able to change my deposit limits however I wanted. So I ended up depositing 253 eur more.

I have screen recorded a video of how i'm able to change the limit without any cooldown of 7 days as it says on the limit page. This is a major problem for me as a gambling addict to be able to change the limit without any cooldown.

Therefore i'm asking for a refund because your players protection does not work.

Videoproof: < link removed >

Posted on January 25, 2023

Hi @timgartz,

Thank you for contacting us regarding this!

I can see you have contacted our support team about this as well and the relevant team is already looking into it. We will update you regarding your case as soon as possible!

Thank you for your patience.

Kind regards,
Sally

Posted on January 25, 2023

Hello Sally,

Thank you for the update, looking forward for an answer!

Best, Tim

AskGamblers
Posted on January 28, 2023

Dear Justspin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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