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Jackpot City Casino - winnings not put into my account

Complaint Info
Disputed casino Jackpot City Casino
Reason Wrong calculations
Posted on May 16, 2014

was playing the game called isis ,free spins came up had 42 coins up won 260.60 dollars error came up was taken back to lobby,when this happened i never received my winnings had 359.00 dollars in my account then i had won 260.60 dollars,they are investigating in the mean time im the one thats lost out because of there error so unfair

Posted on March 26, 2012


I'm sure the support will soon clear the issue for you, if there is some problems in the resolution, please post it here, but I'm quite sure all will be sorted out...



All Jackpots Representative

Posted on March 30, 2012

 kathleen, have you contacted casino support?

Posted on April 3, 2012

 Anything else to be added here, before closing this complaint?

Posted on April 9, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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