Ag Awards

Cosmik Casino - Accused me of Irregular Play without valid reason

Complaint Info
Disputed casino Cosmik Casino
Reason Declined payment
Amount € 340
Posted on July 23, 2014


I have recently had my withdrawal refused by Cosmik it was for 340euros. I have just logged into my account to see that they have credited my last deposit to my account of 35.01 but where have the other 305euros gone.

I was told that my withdrawal had been rejected for irregular play but I had just played normal games mainly blackjack with 10euro hands which was the minimum bet on the table. So how is this irregular play?!

Posted on May 3, 2014

Dear reedyglam,

We are happy to see that you posted your feedback regarding this issue being resolved.
Please note we are always available to discuss any kind of issue you might have with CosmikCasino.
Our only desire is for our players to enjoy their playtime in a secure and reliable environment.
We'll be glad if you can post your feedback as soon as a solution arrives.

CosmikCasino Support Team

Posted on May 6, 2014

This query still has not been resolved. A payment to me is still showing as pending in my account but have been told that the payment has already gone through. Only time will tell whether it has or not therefore I kindly request that this query remains open.

Posted on May 6, 2014

Dear reedyglam,

Please let us know as soon as you receive your winnings.

CosmikCasino Support Team

Posted on May 8, 2014

Please inform us is this issue resolved. Thank you.

Posted on May 9, 2014

I received an email yesterday from Cosmik stating that my withdrawal had been accepted. However, it shall now take 5 days for the money to reach my account. I would like to keep this query open until it is resolved hopefully that will be in 5 days time. Many thanks.

Posted on May 10, 2014

Happy to hear that your withdrawal was approved and being processed.

CosmikCasino Support Team

Posted on May 13, 2014

Since the withdrawal was transferred on May 9, we believe that the funds have arrived.

Enjoy your winnings and don't forget to visit us anytime :)

CosmikCasino Support Team

Posted on May 13, 2014

Can we close this complaint? Is this resolved? Thank you.

Posted on May 13, 2014

Yes the query has now been resolved. For all the players, please be aware of the terms and conditions of the casino as this caused significant problems for me which I didn't expect to encounter but the casino's approach to customer service and the quality it has within that department has restored it's credibility.

Posted on May 13, 2014

Glad to hear you received your winnings and the issue is solved!

Always at your service :)

CosmikCasino Support Team

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