Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal Still ''In Progress''


I set up a withdrawal on 5/31/2016 and it's now 7/11/16 and I still haven't been paid. I've emailed back and forth with the finance department and they said I should be getting my money soon. My withdrawal request has been "in progress" for well over a week now.

Taken from the Slots Plus website: "Your request is 'In Progress' and our team is awaiting confirmation from the payment processor regarding the fulfilment of your request. Normally, your request will not be in this state for more than a few minutes."

It's been a lot more than a few minutes. I tried emailing Slots Plus again today and now they're not even bothering replying to my email.
Disputed Casino Slots Plus Casino
Amount $1000

Discussion

User name loyalty-level-2
No, I have not received my money. I emailed them again yesterday and was told that it could take up to 10 business days to receive my money. I'm not sure what's going on with Slots Plus but they're starting to behave like Silver Oak Casino, et al.
User name
Dear @ditzywitch,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.
User name loyalty-level-2
I did receive an email yesterday afternoon saying the money was wired to me. The funds haven't hit my account yet but I do trust that I'll receive them.
User name loyalty-level-2
Interesting, considering it's been nearly 1.5 months since I requested a payout, I feel that I'm being more than patient.

Slots Plus Casino Complaint Stats

Resolved 20 / 49
Avg. Amount $2,279
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

Slots Plus Casino Complaints

See all complaints for this casino