Complaint #114 Ruby Slots Casino

I won $130,000 and cannot get my money

By Sharon L.

9 years ago

Message on forum

I, legitimately won $130,000 at Ruby Slots and requested a withdrawal on 12/15/16. I sent in all of my documents as requested. I received an email on 12/17/16 saying

Reference number: LTK121660167863907X Please use this ticket number in any correspondence with us.
Subject: Re: Account Payout Requested - RubySlots - TraceID 28801189
Dear Sharon,
Thank you for contacting us.
I sent request to my manager and you will be contacted soon, According to our rules, we cannot pay out more than $2500 anyway. There is a possibility that we can pay you this amount twice a month.".......... the email was signed by Masha.
Their withdrawal request form states "withdraw $2500/week.

I would love to have the entire $130,000 at once, however, I would be happy to receive $2500/week or even every other week.

I have called and left messages and have sent numerous emails and haven't heard one more word. It has been almost a month!

Can you help?
Thank you

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $130000

Discussion

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• North Carolina

9 years ago

I caved.
I got tired of being jerked around and treated as if I did not deserve to win so I just went to the website and gambled everything! They kept returning my money to my account every time I would request a withdrawal.

You can close this case!

I appreciate Ask Gamblers for what you do but I have learned it does no good to try to deal with a ROGUE CASINO!

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Ruby Slots Casino management will soon jump in with an update on this complaint.

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• North Carolina

9 years ago

I have not heard anymore from Tawni, however, I did get an email from a Ted Cruze with "Cool Cat Casino" saying that I should have received a payment on May 10th via BTC's. I DID receive the BTC's but I did not know it was from Ruby Slots. Apparently there is no way of knowing who sends you BTC's or bank wires unless somebody knows something that I don't know. In which case, I wish you would share it with me.

I have been begging these casino's to let me know when they send payments so I will know who the payments are from. Not one of them has ever informed me when a payment is sent.

I asked Tom Cruze when I would be getting another payment since May 10th was over 2 weeks ago and I have not heard back from him.

These casino's offer no explanations for anything, unless of course, you are trying to make a deposit and then they are all over you trying to help.

Ruby Slots Casino

• Representative

9 years ago

Hi Sharon--

I just saw your issue come through here at AskGamblers--I'm sorry to see you've had to come back for assistance with this. :-(

Give me a day to speak with all involved to find out exactly what's going on with this. Don't worry--I'll get you back on the right track.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

Late payment at Ruby Slots

My withdrawal request of $1400.00 USD was approved on June/10/2026.
I have not received my payment yet. I am a Level 5 VIP!!! When it comes to VIP you can’t go higher than that. Why do I have to come here to get paid?
Supposed to have fast withdrawals so why are my payments constantly late?
I’d appreciate some assistance!

59h left

$1,400

I requested a $1950 withdrawal

I originally won on May 6. I requested a $1950 withdrawal, and it was approved and it was supposed to be paid on the 13th. On the 13th Ruby slots canceled my withdrawal request and said I had to request the withdrawal by a different means. My original request was through coin draw, but they made me choose the bitcoin withdrawal. Then they now have said that only $1250 is approved and I still haven’t received it. They keep giving me the runaround and do not pay me.

Resolved

$1,950

Withdrawals declined without explanation

I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

Unresolved

$11,929

Once again payment being delayed

I won $100 on Nov 1, 2025. I received an email on Nov 18 stating "your payment is on the way". I have not received it yet. I contacted Chat several times and I was told that the payment was sent to the processor on Dec 2, 2025. It is now almost 5 weeks later and still without. I like their games, and I know it takes time to get a withdrawal, but it's been over 9 weeks. Hopefully, this will help expedite the process.

Resolved

$100

Delaying payment and splitting them

I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.

Resolved

$8,006

Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

Resolved

$1,500

I have given the casino enough time

I feel and believe that I have given the casino enough time to make good on my winnings and that I have followed all the rules set forth.I am not looking to cause a fuss or blame or even put a bad name out there on any casino or persons that makers no sense.All I want is to collect what I won and no more.I hope I am not jumping the gun and that i have given it the proper amount of time to ask for your help.On Feb 26th 2025 I requested a withdrawl,and then again on March 1st 2025,then it was finally approved April 8th 2025 and now it is June9th 2025. I have contacted them at least five times since and have gotten no where,so this will be the third time to ask for your help in which you guys are the best.

Resolved

$700

Ruby delays my withdrawal 508 USD

I submitted my withdrawal through Bitcoin on 5/8/2025.

I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

Resolved

$508

Ruby slots payment

I have few redemption requests pending and 2 approved. For one initiated on 12/27/2024 they claim that the payment was sent on 01/28/2025 but since then the only answer I get is to wait because once the payment left the casino there is nothing they can do. Today is the 13th business day since the payment was sent according with customer service but I don’t see anything in my bank account nor they are able to provide me with a trace number for the transfer.

Resolved

$4,830

Once again Ruby doesn't pay

I played on Ruby Slots Casino on January 4, 2025.

I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

Thank you in advance.

Resolved

$2,200