Complaint #88 Ruby Slots Casino

Sick of delays, I just want my winnings

By Craig M.

9 years ago

Message on forum

On 7/1/16 my first withdraw was approved for 2500.00. My second withdraw in the amount of 2500.00 was declined and broke up into a few different amounts (230.00, 1750.00, and 520.00) which 230.00 approved on 7/1/16. On 7/8/2016 another withdraw of 1750.00 was approved and finally on 7/15/2016 the last withdraw was approved for 520.

After numerous chat sessions I was informed to contact Tara T with escalations which I did and was informed by Tara T to fill out the wire transfer form so I would get my money faster which I did.

Now since the first withdraw was approved it has been 34 days. I have tried numerous times to get a status update. All I seem to be able to get now are automated responses from Tara T saying the same thing and that now that she has been informed, everything will be taken care of.

I personally feel that I have went above and beyond as far as waiting the stated time frame along with extra. I am very disappointed and discouraged from doing any more online gambling.

Any help with this would be greatly appreciated.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

cmcclune40

• Kansas

9 years ago

My money finally showed up, you can close this complaint as resolved.

AskGamblers

• Support Team

9 years ago

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

cmcclune40

• Kansas

9 years ago

Tawni,

Thanks for the update. I will let you know as soon as I start to see them show up in my account.

Now, as far as my secret....... I have now clue, maybe beginners luck???

Thanks again.

Craig

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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