I need help to resolve my issue with the SmartLive Casino. I had won 11500 on 03/11/2014 and requested a withdrawal on the same day. I recieved 2000 pounds on 11/11/2014.
I phoned/emailed/live chat them and asked about the remaining 9500 pounds. They said to me that they would pay me in weekly instalments but they are refusing to say the specific dates for it.
Thats their email
Today at 12:22 PM
Thank you for your email.
I can confirm from our financial department that payments will be made on a weekly basis and unfortunately there are no specific set dates.
As earlier stated, large withdrawals tend to experience some delay but I can however assure you that all monies are paid out. I apologize once again for the inconveniences caused. Thank you for your patience while your query is resolved.
Smart Live Casino.
They have been ignoring me and not helping at all.
I don't understand why they are delaying it for no reaseon and where did this instalment process came from?
it says in their terms and conditions "5.9 You may withdraw your money at any time. Money withdrawn will always be returned to the source of the funds where possible. All withdrawals must be completed within 3-5 working days from the date requested. In case The Companies have requested any form of documentation from the customer, the withdrawal period starts from the date the customer has sent all the requested documents,"
There is not written that winnings would be paid in Instalmens. I want my money altogether and not in weeks.
I want you to help me in this matter so that I should get my winnings.