Monarchs Online Casino - Why do I not receive my withdrawal $100

My withdrawal was approved 21/05/2014 but I still dont receave in my card $100. I sent emails. I receave email jun 10:

Dear Levan,

Thank you for your email.
Apologies for the delay.
Payment should hit your card within this week.

But I still dont receave my withdrawal.

Than I still sent email. Last time I receave email jun 20

Dear Levan,

Good day! In previous email correspondences, it was
mentioned that our provider confirmed that payment was processed.
We're requesting additional information from them as it should
already be on your card. We'll email you the soonest.

But I still dont receave my withdrawal. Im sending emails in this days but they dont answer.

I dont understand why Im not receaveing my withdrawal if your provider confirmed that payment was processed. It is not funny, Im waiting so many time

Today I receave my withdrawal $100. My complaint is resolved. Thanks