Congratulations on your winnings!
Please note that the winnings that you are now trying to cash out were issued from a free bonus and as per our Terms and Conditions you also need to have at least one deposit made in the last 5 days before placing the payout request.
Also, we noticed that right now you made a payout request of $190. As per your VIP level you will be able to cash out a maximum of $100 from a free bonus and the rest will be voided automatically. For more information about the withdrawal limits from a free bonus, please refer to our Bonus Rules page.
In order to have a withdrawal approved for the funds that you are referring to, you need to make a deposit (without deposit bonus, so that you will not be constrained by wagering requirements), and then place your request. We will make sure to review it as soon as possible.
We are looking forward to seeing you online.
The Spartan Slots Team