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Hopa Casino - Accusing me of breaching terms without giving explanation and proofs

UNRESOLVED
Complaint Info
Disputed casino Hopa Casino
Reason Declined payment
Amount € 1497
vuki1999 Croatia
Posted on March 19, 2017

Dear Ask Gamblers,

I made my first deposit on Hopa casino and got bonus, I have been lucky and won 1497 EUR playing slots (Wishmaster and Mermaids millions). I read terms few times and played fairly, I am 100% sure into that. I uploaded all my documents and made my withdraw, but they refuse to pay me and also block my account.

I sent mail to Hopa casino in which I asked for explanation, details and proofs for their accusations and actions, but they only send me this: "...we have concluded that this account has been engaged in fraudulent activity, and the violation of our Terms of Use..." (whole mail is in attached files) with no other explanation. I don't know even what that means, and I request for details and proof .

BUT they refused to give me the evidence and detail explanation. Indeed, they sent me an email where they say that I ask on the live chat for details. BUT, when I asked on live chat, support told me to send mail.

Now I am here, asking you for help :(
Please be fair judge in this unjust case.

vuki1999 Croatia
Posted on March 22, 2017

Any news about my case or ignoring like usual?

I.V.

Posted on March 22, 2017

Dear AskGamblers,

A separate email ( our Fraud manager in CC) was sent to your dispute manager,
details of the case will follow.

Best Regards
Hopa Team

vuki1999 Croatia
Posted on March 24, 2017

Dear Ask Gamblers,

whats happening? I didn't receive any email.
any news?

Igor

vuki1999 Croatia
Posted on March 27, 2017

Dear Ask Gamblers and Hopa casino,

can you tell me something, anything? Can you help me or?
I am so confused.

Igor

vuki1999 Croatia
Posted on March 30, 2017

Dear Ask Gamblers,

Can you help me?

Dear Hopa Casino,

will you be fair on the end and pay me like I deserve?

Thank you. :(

Igor

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