Complaint #49
Hopa Casino
Payment still pending after 10 days
6 years ago
After repeated conversations with support staff, initiated by me, I have had to resubmit several verification documents multiple times for various fictitious reasons. After resolving all of these issues, I recieved an email on 7th May stating that all documents had been approved and the cashout was okay to proceed.
On 11th May I again contacted support and asked why the status of my cashout had not yet changed after the 48 hour waiting period had ended. I was told again that all documents had been approved and the cashout was on it's way in 1-2 days. After another almost 48 hours I contacted support to, yet again, ask why the status had not changed. The response was that they required proof of ID and proof of address, two documents of which I had submitted and had approved 10 days ago.
I was then cut off by support when I finally got back through was told that I had submitted everything and just needed to wait until accounting proccessed the cashout. I have been told this too many times now to believe it so I have no other choice but to persue other methods of resolution. The support staff are constantly contradicting each other, some saying all documents have proccessed and theres nothing more I need to do and some saying that I need to submit documents that I have already submitted and have been approved.
On 11th May I again contacted support and asked why the status of my cashout had not yet changed after the 48 hour waiting period had ended. I was told again that all documents had been approved and the cashout was on it's way in 1-2 days. After another almost 48 hours I contacted support to, yet again, ask why the status had not changed. The response was that they required proof of ID and proof of address, two documents of which I had submitted and had approved 10 days ago.
I was then cut off by support when I finally got back through was told that I had submitted everything and just needed to wait until accounting proccessed the cashout. I have been told this too many times now to believe it so I have no other choice but to persue other methods of resolution. The support staff are constantly contradicting each other, some saying all documents have proccessed and theres nothing more I need to do and some saying that I need to submit documents that I have already submitted and have been approved.
Hopa Casino Complaint Stats
Resolved
20 / 25
Avg. Amount
$3,456
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
Hopa Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 17 out of 22 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
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