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Hippodrome Online Casino - Payment of £11,300 delayed for 17 days and counting

RESOLVED
Complaint Info
Disputed casino Hippodrome Online Casino
Reason Delayed payment
Amount £ 11300
Trustnoone United Kingdom Message
Posted on April 14, 2019

Hi guys, I’ve recently withdrew a significant amount of money from said online casino on the 27th of March the amount was (£11300) the week before I withdrew (£7200) successfully without a problem , I won this on roulette - no bonuses used !
I waited the allotted time for processing and they told me they needed to verify my account which I did with relevant documentation! ( this took 8 days ) the withdrawal was marked paid ( April 4th) so I waited until the Monday (April 8th ) and still no money , I contacted them and was informed that it would be in my account with in 2 business days as they had a few problems with their processing( this sounded iffy to me ) I waited until the Wednesday 10th still no money , I contacted them again by phone email and online chat , each assuring me the money will be in within 2 business days we are now on day 16 and still no money !! It seems like they are giving me the run around or something fraudulent is happening! I’m wondering what my next steps are as I’ve tried contacting them again today and their phones are off !! They are under the betway group and all calls are directed to South Africa.If you could help that would be great ? Thanks a lot.

AskGamblers
Posted on October 5, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Hippodrome Online Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on October 6, 2020

Hi Daniel,
Please see the findings from our investigation:

25/03/2019
- You requested a withdrawal of £7200.00

27/03/2019
- The withdrawal of £7200.00 was reviewed and released on March 27th 2019 to your VISA account.
- You then requested another withdrawal of £10 300.00

01/04/2019
- The withdrawal was under review as we still required documentation.
- A call was conducted.
-You then requested another withdrawal of £1000.00

04/04/2019
- Your documents were approved.
- The withdrawals of £10 300.00 & £1000.00 was released on 04/04/2019 to your Visa account and would take 1-2 business days for the funds to reflect in their account.

Furthermore, the £11 300.00 withdrawal you are referring to was paid to your bank account linked to your VISA account on 04/04/2019 and should have reflected within 1-2 business days.

Regards,

The Hippodrome Team

AskGamblers
Posted on October 6, 2020

Dear @Trustnoone,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hippodrome Online Casino Complaints

  • 9 of 9 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 4,948 USD avg amount

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