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Hippodrome Online Casino - Did they cut off my jackpot?

RESOLVED
Complaint Info
Disputed casino Hippodrome Online Casino
Reason Software glitch
Posted on May 16, 2014

I was playin hippodrome casino online earlier today, i got a jackpot round suddenly page just freezes. I refresh couple of times sill stuck just sayin jackpot bonus round. Meanwhile i google ther number to call them, rest of my laptops workin fine and internet is fine,so it defo wasnt my end. Then a note comes up saying session time out. Wouldnt let me sign back in for couple of mins. Then i sign back in the jackpot round activated and i win the minimum 10 pounds. I believe i had actually won alot more and they stoppped my game, signed me out wouldnt allow me to sign back in until they rectified it to the minimum win, there was 2 million, 10,000 and 100, and 10.

I called them. Initially phone got answered immediatley, when i explained the situation they cut me off. I tried calling back numerous times, even from a different number and they just ignored the call, i really think somthing dodgy has gone on there. Dont see why i should have a session time out wen i win jackpot round, was working fine before jp round and worked fine after. I have just read they are a rogue site, i probably won the 2 million or 10,000 and they stopped my game,fixed it to there liking. They need investigating.

Lets hope i get the 150 i withdrew, was told it would be in my acc today, when i didnt receieve it i contacted them to be told 48 hours waiting period before withdrawal is processed. Sseems the staff there dont even know whats going on.

AskGamblers
Posted on August 24, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Hippodrome Online Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on August 25, 2020

Good day Fatma!
Please see our investigation and findings below:

05/02/2014

You came onto chat and advised that your game froze on Mega Moola Jack Pot round and when you returned, the round continued as per normal and you were paid out 10 GBP, but you felt it would have been a lot more as 10 GBP was the minimum pay out. We have reviewed the game play and no irregularities occurred during that game play.

We can assure you that all our games are fair and are definitely cannot be manipulated or controlled. Betway is regulated by eCOGRA, and we have been awarded their Seal of Approval as we have achieved compliance with eCOGRA. This means the following:

• Games are Fair
• The Casino operates honestly and behaves responsibly
• Monetary deposits are safe

All games do also work on a Random Number Generator, so any result cannot be known.

Furthermore, the withdrawal you are referring to was paid to your Swift bank account on 11/02/2014 and should have reflected within 2-3 days.

AskGamblers
Posted on August 25, 2020

Dear @boooom0tg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hippodrome Online Casino Complaints

  • 9 of 9 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 4,948 USD avg amount

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