I did a simple withdrawal of my winnings from my account. The casino had all the requirements needed to make this payment to me and it would take up to 10 working days, which I think is too long anyway. I called them and I was gaureented a specfic date that the funds will be in there and the story got changed everyday. I was told it was finalized and processed on the 18th of July and that the money is in my VISA account and that I should have received it but I didn't. I started to chase this up with them. They gave me an "ARN" tracking number to provide to my bank. My bank has heard of no such thing and there are no funds waiting to be cleared to me at all.
They couldn't give me any answers. Its been 3 weeks now and I have spoken to so many people at the support team that seem to have no idea of how to handle this. Everything I say they have a quick responses that just end up frustrating you, there is no way of getting through to them. So finally they still think they can get this withdrawal to me but are asking me for more documentation that is not even needed or heard of. They even laugh at the situation. I have done everything they have asked and its all seems too much for a simple banking transaction. They aren't doing anything on their side to clear this up for me.