Ag Awards

Grand Reef Casino wont pay me

Complaint Info
Disputed casino Grand Reef Casino
Reason Verification issues
Amount € 300
Posted on September 6, 2014

I have played some times a Grand Reef casino and never won anything. But now i have won 300€ and made a withdrawal. I soon got a mail from the casino that they needed an utillity bill and a Photo ID to make my withdrawal. I sent it to them, A few hours later i got a mail from them that my documents was not valid. I asked them what was wrong with the documents, but i only got the standard mail that they needed the Photo ID and bill, but now they also needed for and back of my creditcard. I mailed them all they asked for , but only answer i have got since is 7 new standard mails asking for the documents. I now know that i wont get any further. I asked them more than once for a confirmation that they have seen my documents but they have never answered with anything else than their frustrating standard mails.

Posted on April 8, 2013

I have now gone so far that after sending them a lot of documents,( many of them several times) that they dont ask for more documents now. But my withdrawal is still pending. So i hope it is a matter of few days before they will pay me. But you never know.

Posted on April 10, 2013

Just talked to their support. They cant/wont give me a date for when i will get paid my winnings. This is very suspect. Very sad it have to go this far for 300 euro.

Posted on May 30, 2013

 Complaint solved? Please update us!

Posted on August 30, 2014

We got an information from the casino that you got paid on 15 of April 2013. Dear @kdand10, can you please confirm, thank you.

Posted on September 3, 2014

Hi @Kdand10 if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,

Posted on September 3, 2014

I Can confirm that everything is fine.

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