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Grand Reef Casino - withdrawals delays

RESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Posted on August 30, 2014

I have sent relevant documents to Grand Reef Casino on two separate ocassions, so they "definitely" have all the relevant paperwork on file. Yet everytime I try to make a withdrawal they do not pay. When you contact them to enquire about it, they ask for the relevant paperwork again before making payment. This is the exact same paperwork they already have on file multiple times!!!

Posted on February 11, 2014

Hi KoolGreen,

We apologise for any inconvenience and frustration caused by requesting account verification documents from you. Whilst we obviously do our best to expedite our players' withdrawals as quickly as possible, it is sometimes necessary to do this in order to ensure that our security protocols are maintained at all times.

In your particular case, you had previously sent these verification documents but, because your withdrawal requests were just on a year apart, our policies dictate that we perform due diligence by rerequesting this documentation to be absolutely certain that your account is 100% secure.

Your request is currently being processed and we expect that you will receive your winnings within the next few business days.

Kind regards,

Grand Reef Casino

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