I have sent relevant documents to Grand Reef Casino on two separate ocassions, so they "definitely" have all the relevant paperwork on file. Yet everytime I try to make a withdrawal they do not pay. When you contact them to enquire about it, they ask for the relevant paperwork again before making payment. This is the exact same paperwork they already have on file multiple times!!!
Disputed casino | Grand Reef Casino | |
Reason | Delayed payment |
Hi KoolGreen,
We apologise for any inconvenience and frustration caused by requesting account verification documents from you. Whilst we obviously do our best to expedite our players' withdrawals as quickly as possible, it is sometimes necessary to do this in order to ensure that our security protocols are maintained at all times.
In your particular case, you had previously sent these verification documents but, because your withdrawal requests were just on a year apart, our policies dictate that we perform due diligence by rerequesting this documentation to be absolutely certain that your account is 100% secure.
Your request is currently being processed and we expect that you will receive your winnings within the next few business days.
Kind regards,
Grand Reef Casino
Grand Reef Casino Complaints
- 60 of 122 resolved
- 3 days avg response
- 3 weeks avg complaint life
- 3,774 USD avg amount
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Unresolved
Grand Reef Casino - Non payment of withdrawals
$1,090
Unresolved
Grand Reef Casino - Non payment of withdrawals
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Grand Reef Casino - Money not paid after many requests
$200
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Grand Reef Casino - Money not paid after many requests
Okay so here goes, I started playing at this casino last year and everything was okay until I got to the point where I was able to withdraw money. I' ...
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Resolved
Grand Reef Casino - Requested payouts three months ago, still not processed
$700
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Grand Reef Casino - Requested payouts three months ago, still not processed
I have typed a lot of emails to all Grand reef contacts ie: support, cashier, VIP and manager the last 2 months with no replies and only about 20% out ...
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Unresolved
Grand Reef Casino - Not paying
$6,000
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Grand Reef Casino - Not paying
Grand Reef Casino owes me $6000 I have been waiting 33 business days, I withdrew $2500 and still have $3500 in my account waiting to be withdrawn. I ...
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