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Grand Reef Casino - Withdrawal request

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Posted on August 26, 2014

I tried my luck at Grand Reef Casino, and i was lucky. I won 700 euro's and requested a withdraw. The problem is that i have been waiting for more days then the withdraw was about to be processed. (Should be 1-5 workdays according to Grand Reef Casino.)

Every time i contact chat about they say the finance team is busy and that my case is on top of the list and about to be processed.

I don't believe that anymore, I've played at various online casino's and all of them paid out within 3 or 5 workdays. ( Depending on the withdraw method. )

Am i being scammed?

Posted on April 17, 2013

no complaint, not cashing out anymore

Posted on April 19, 2013

Thanks very much for updating your original post.


Grand Reef Casino

Posted on April 23, 2013

Dear @Haga18,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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