Ag Awards

Grand Reef Casino - Withdrawal Payment Delay

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Posted on May 16, 2014

Grand Reef atacks again.

Some months ago Grand Reef took almost 1 month pay me €26.00 via neteller.

I decided to give them a 2nd opportunity, but here we are again. A withdrawal request made

on DECEMBER 24th. Today, January 4th no signs of money. In their forms they say all withdrawals via NETELLER will be paid in 4 businesses days at max. So that is not true.

Nowadays, some casinos pay in the same day of the request. So, either this casino has cash problems or they send the money to neteller by train.... I don`t know. It is impossible to understand.

Posted on January 6, 2014

Hi there,

Your withdrawal has been marked off for payment, and you should be receiving your winnings shortly. We apologize for the slight delay in paying out, but the new year does result in a slightly increased backlog to get through because of the abundance of public holidays.

If you have any further enquiries, please feel free to contact Customer Support.

Kind regards,

Grand Reef Casino

Posted on January 7, 2014

Dear @celino,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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