Ag Awards

Grand Reef Casino - Withdrawal of $800.00

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount $ 800
Posted on August 30, 2014

I processed my winnings on the 5th of. August 2013. I rung them on the 7th of August 2013 and they said that everything had been verified and to wait. up to 5 days for my withdrawal.

Now it is the 5th of september 2013 and ive been ringing them every couple of days and they still say my withdrawal is in the final stages and with their finance company. They told me once again to ring back in 24 hours so they could speak to there finance team but this has been going on way to long.

They support team has been no help at all and ive got plans with this money and would like to no why my withdrawal has not been processed yet and put in to my bank.

Grandreef has not contacted or emailed me why they havent processed my winnings and why its still in the pending withdrawals on their website.

I am getting really annoyed could some one help me please

Posted on August 30, 2014

We got an information from the casino, that you were paid on 11th of September 2013. Dear @Annette Pakai, can you confirm, thank you.

Posted on September 3, 2014

Hi there Annette Pakai if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,

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