What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Grand Reef Casino - Withdrawal delay

RESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount € 26
Posted on July 24, 2014

Withdrawal request made in june 16th. Amount €26,25.

Firstly they invented too much hurdles like documents needed to prove identity; after that they allegate bad resolution of the scans in order to re-send documents and delay the process.

Finally as they have not found other obstacles, they simply say that the process is in queu in their finance department. They never apologise, never said neither the reason of the delay nor when they predict to credit the funds. That is completelly inacceptable because they continue to sending promos trying to catch deposits...

I am preparing to make a formal complaint near the watchdog.

Posted on July 9, 2013

Hi celino,

Your withdrawal has been successfully processed and paid. Please note that identity verification is a necessary procedure for first-time withdrawals and is commonplace at most, if not all, online casinos. We apologize for any inconvenience caused but trust that we'll see you at the casino again soon.

Regards,

Grand Reef Casino

Posted on July 9, 2013

Hi there

The payment was credited, finally.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy