Grand Reef Casino - Withdrawal delay

Withdrawal request made in june 16th. Amount €26,25.

Firstly they invented too much hurdles like documents needed to prove identity; after that they allegate bad resolution of the scans in order to re-send documents and delay the process.

Finally as they have not found other obstacles, they simply say that the process is in queu in their finance department. They never apologise, never said neither the reason of the delay nor when they predict to credit the funds. That is completelly inacceptable because they continue to sending promos trying to catch deposits...

I am preparing to make a formal complaint near the watchdog.

Hi celino,

Your withdrawal has been successfully processed and paid. Please note that identity verification is a necessary procedure for first-time withdrawals and is commonplace at most, if not all, online casinos. We apologize for any inconvenience caused but trust that we'll see you at the casino again soon.

Regards,

Grand Reef Casino

Hi there

The payment was credited, finally.

Excellent!