Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Grand Reef Casino - Withdrawal delay

RESOLVED
Posted on July 24, 2014.

Withdrawal request made in june 16th. Amount €26,25.

Firstly they invented too much hurdles like documents needed to prove identity; after that they allegate bad resolution of the scans in order to re-send documents and delay the process.

Finally as they have not found other obstacles, they simply say that the process is in queu in their finance department. They never apologise, never said neither the reason of the delay nor when they predict to credit the funds. That is completelly inacceptable because they continue to sending promos trying to catch deposits...

I am preparing to make a formal complaint near the watchdog.

Posted on July 9, 2013.

Hi celino,

Your withdrawal has been successfully processed and paid. Please note that identity verification is a necessary procedure for first-time withdrawals and is commonplace at most, if not all, online casinos. We apologize for any inconvenience caused but trust that we'll see you at the casino again soon.

Regards,

Grand Reef Casino

Posted on July 9, 2013.

Hi there

The payment was credited, finally.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds