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Grand Reef Casino - Still no money

RESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount $ 8000
Posted on August 30, 2014

Deposited approx. 600.00.

won $8000.00 on May 11 2013. Sent my ID May 14 2013. called support all okay they said.Still no money. Got an email two weeks later saying they had no other option but to payout by installments of $1000.00 a week until the end of July.

When I called they said I agreed to it. I said play me the recording ...they could not.They also said I would be getting back what I deposited originally so I should be happy.

They also transferred my remaining $7000.00 winnings back into my playing account so I would have to withdraw again and start the process again..very very sneaky.I have emailed Grand Reef's Manager, Cashier, Marketing, Pitboss and kept the Sydney Morning Herald Newspaper all the communications back and forth. They say the same thing to everyone...influx of winners, international banking problems, and they understand how I must feelI ask where is says on their site payouts in installments and they say it does not. But that it is their only option for payments.

So players be warned. I will never play at Grand Reef again. Poor customer service . No payoutsDate: Mon, 27 May 2013 09:55:16 -0400

> From: cashie¬≠[email protected]¬≠ran¬≠dre¬≠efc¬≠asi¬≠no.com


> To: s****.s­**­***­**@­hot­mai­l.com

> Subject: Pending Withdrawal Processed

>

> Dear S****,

>

> We hope that you’re enjoying all the thrills and excitement that Grand Reef Casino has to offer!

>

> Congratulations on requesting a withdrawal from Grand Reef. We have processed your withdrawal request of CAD1,000.00; please make a note of your transaction code: 16076932 - this will help us deal with any unlikely queries quickly and efficiently.

>

> If you have any queries, please contact our friendly support team who will be happy to assist, 24/7, via email or phone:

>

> Email: suppor¬≠[email protected]¬≠ran¬≠dre¬≠efc¬≠asi¬≠no.com

> Grand Reef Cashier (cashi¬≠[email protected]¬≠gra¬≠ndr¬≠eef¬≠cas¬≠ino.co¬≠m)Add to contacts11/05/2013 To: S***** S******* Picture of Grand Reef Cashier


Dear S****,Thank you for your recent withdrawal request for the amount of CAD8,000.00. We understand that you have requested bank transfer as your preferred method of payment. Although we will endeavor to transfer the funds via your preferred method, we reserve the right to refund money by way of any payment method through which you have deposited - up to the total amount you deposited - in accordance with international banking regulations.Your transaction request code for this transaction is: 160249¬≠27C¬≠T.W¬≠ith¬≠drawal requests are processed within four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.During Grand Reef Cashier (cashi¬≠[email protected]¬≠gra¬≠ndr¬≠eef¬≠cas¬≠ino.co¬≠m)Add to contacts27/05/2013 To: S***** S******** Picture of Grand Reef Cashier


Dear S*****,Thank you for your withdrawal request for the total amount of CAD7,000.00. This email serves to confirm that you have identified credit card as your preferred method of payment. Although we will endeavor to transfer the funds via your preferred method, we reserve the right to refund money by way of any payment method through which you have deposited - up to the total amount you deposited - in accordance with international banking regulations.Your transaction request code for this transaction is: 160777¬≠36C¬≠T.W¬≠ith¬≠drawal requests are processed within four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.During this pending period you may cancel any pending withdrawals should you wish to continue playing with those funds. To do so, open the Cashier section of your gaming lobby, go to ‚ÄėWithdrawals‚Äô and click on ‚ÄėPending Withdrawals‚Äô. A list of your pending withdrawals

Posted on June 10, 2013

Hi there,

This is just a short response post to confirm that Grand Reef Casino has been in constant contact with this player, and that all efforts have been made to keep her as informed and updated as possible regarding the status of her account.

Regards,

Grand Reef Casino

AskGamblers
Posted on June 14, 2013

 Any progress in this case?

AskGamblers
Posted on August 30, 2014

We got an information from the casino that you got paid on 17th of June 2013. Dear @lucy can you please confirm this, thank you.

Posted on September 3, 2014

Good morning @Lucy if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,
Shane

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