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Grand Reef Casino - No winnings paid out

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount £ 1500
pirania1951 United Kingdom Message
Posted on August 30, 2014

I have won on 08/02/2014 £1500.00 and requested withdrawal by bank draft cheque ,on the casino side the information was that I have to wait up to 21 days for my winnings,so far has been 40 days and I still did not received my check ,contacted their customer service by email and I keep getting replies that my winnings be process shortly -that's not good enough !!!!!!

Posted on August 30, 2014

Dear @pirania1951,

AskGamblers Complaints Team have been informed by Grand Reef Casino management that you have been payed on 9th of July 2014. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on September 2, 2014

Hi @Pirania1951 if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,

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