Ag Awards

Grand Reef Casino - No payments, no answers

Complaint Info
Disputed casino Grand Reef Casino
Reason Declined payment
Amount $ 15000
Posted on August 30, 2014

My last complaint was unanswered. GRC Rep kindly answered to a complaint about $25 no deposit bonus, but left my complaint about $15,000 (fifteen thousand) unanswered.

So, I initiated my 3 withdrawals of $5,000 each on Sep 4th ($5,000) and Sep 7th ($5,000+$5,000). Almost 3 months past. No reasons were given. The last email I got from GRC stated "We have processed your withdrawal request of $5,000.00;" email is dated: November 21, 2012 8:13:11 AM. More then 1 week past and I got no payment yet.

It would not be a surprise for me if GRC ignore this complaint either.

So, I have question to AskGambler and others. What should be my next step. Where to file a complaint? Is there any gambling commission or any other organization that gave a gambling license to GRC?

Any help is appreciated.

Posted on August 30, 2014

We considering this complaint resolved. We got an information from the casino that this payment query is still current. Players bank won't accept the money sent as the player won't disclose the nature of the transaction to them. Casino done everything on their side to pay this player.

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