In today's digital world of instant gratification, we understand that it can sometimes be frustrating when withdrawals are not instantly processed. As much as we endeavor towards shortening the wait, there are certain procedures and circumstances that take time.
In so far as this player complaint is concerned, we feel that it would be unfair for this post to go unanswered. BENBEN62, you made 2 separate withdrawals on the 2nd and 3rd of December, 2013. On the 3rd of December, we requested a completed Deposit Confirmation Form from you, as part of a standard security procedure. This is done to protect both the casino and the player from fraudulent activity which, as I'm sure you're aware, is a very real concern in this industry.
There appears to have been a breakdown in communication thereafter, as you contacted Customer Support on the 8th of December, saying that you did not receive the DCF. This was then resent to you, after which you successfully completed the required documentation. Your 2 withdrawals were then processed and paid yesterday (the 9th of December).
As previously mentioned, Grand Reef Casino's intention is not to cause inconvenience to its valued players, and we are consequently sorry for your frustration. We trust that our actions in processing your withdrawals so soon after receipt of the DCF have shown that we are committed to providing players with as convenient and enjoyable a gaming experience as possible.
Grand Reef Casino