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Grand Reef Casino - Refuse to pay out

RESOLVED
Posted on September 2, 2014.

I love playing their games but like everyone else getting the winnings is like pulling teeth for these people.They sure know how to sting people along and they alway's have the best answers just to fob you of.

I'm still waiting for my money from last week. I've sent in all the paper work they requested mind you they say they need it from time to time which is absolute bull they alway's ask for it it's their way of stalling which is really unfair and something should be done about it they don't ask for it when they take money out of my account.Why can't something be done about these crooks.

Posted on December 10, 2013.

Hi there,

In today's digital world of instant gratification, we understand that it can sometimes be frustrating when withdrawals are not instantly processed. As much as we endeavor towards shortening the wait, there are certain procedures and circumstances that take time.

In so far as this player complaint is concerned, we feel that it would be unfair for this post to go unanswered. BENBEN62, you made 2 separate withdrawals on the 2nd and 3rd of December, 2013. On the 3rd of December, we requested a completed Deposit Confirmation Form from you, as part of a standard security procedure. This is done to protect both the casino and the player from fraudulent activity which, as I'm sure you're aware, is a very real concern in this industry.

There appears to have been a breakdown in communication thereafter, as you contacted Customer Support on the 8th of December, saying that you did not receive the DCF. This was then resent to you, after which you successfully completed the required documentation. Your 2 withdrawals were then processed and paid yesterday (the 9th of December).

As previously mentioned, Grand Reef Casino's intention is not to cause inconvenience to its valued players, and we are consequently sorry for your frustration. We trust that our actions in processing your withdrawals so soon after receipt of the DCF have shown that we are committed to providing players with as convenient and enjoyable a gaming experience as possible.

Kind regards,

Grand Reef Casino

AskGamblers
Posted on August 30, 2014.

We got an information from the casino, that your received your funds. Can you please confirm, thank you.

Posted on September 2, 2014.

Hi @BenBen62 if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,
Shane

AskGamblers
Posted on September 2, 2014.

Today we received a confirmation from the player that the case has been resolved. Case is closed and resolved.

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