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Grand Reef casino - Duplicate deposit

RESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Double charge/Refund
Posted on May 16, 2014

I made one deposit of $50 with POLi pay. I got 109 confirmation emails saying I have made over 100 deposits of $50 and my account was credited over $8000. I am worried they will make me pay this money that I didnt put on.

I logged it with their chat help and they suspended my account and said there tech team would need to look at it.

Posted on February 28, 2013

Hi there,

The multiple duplicate deposits was as a result of an issue with POLi, and not Grand Reef Casino. This was identified as it happened, and steps to resolve the matter were taken immediately. Affected players' accounts were frozen as a security precaution, and these players were notified by Customer Support of this.

We are glad to say that the issue has been fully resolved now, and the players' accounts have been activated once more.

Regards,

Grand Reef Casino

Posted on February 28, 2013

I can confirm that Grand Reef Casino quickly rectified the above problem and deactivated my account. They were helpful and fast. No harm done. Thanks again :-)

AskGamblers
Posted on May 20, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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