I have registered at Gran Reef casino and i have won something like 700. I have requested a cashout of 480 on 18 november. After 2 weeks they still send me emails where they claim i will receive my winnings soon. I ask what they mean by soon and they answer that they don't know the exact time.
here is the chat with Allana, from chat support:
Alana: Hi Richard, welcome to casino support:)
Alana: How may I help?
EER87214952: I have requested a cashout 2 weeks ago and i didn't received the money yet.
EER87214952: When will you process my cashout?
Alana: one moment
EER87214952: Are you still checking, Allana?
Alana: Richard, your withdarwal is currently with finance team and it's reflecting to be in the final processing stages which means that it should be sent to you very soon
EER87214952: What do you mean by very soon?
Alana: As soon as the withdrawal is processed you will receive an email confirmation
Alana: I could not advise the exact time or date. What I would suggest is to check you email as finance will notify you once it is sent to you
EER87214952: You claim that i will receive my winning in 3/4 days. After 15 days still nothing.
EER87214952: I will complain about this issue.
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