Welcome to a “Deeply Thrilling” online entertainment world!
Kindly note that you we have received your recent email and we would like to assure you that your concern with your pending withdrawal is of the utmost importance to us and we would like to get your withdrawal to you as swiftly as possible. Your query has been escalated to our finance department. As soon as we have feedback we will be in contact with you. We do apologise for the inconvenience. Thank you for your understanding and your patience. We look forward to getting these winnings to you and seeing you on our Big Winners List again very soon.
REFER A FRIEND to the casino and we will credit you with an AMAZING GBP50.00 ABSOLUTELY FREE!!! So don’t delay get your buddies playing online today.. T’s and C’s apply
Your 24/7 Support Team
Above is one of many email replys from GRAND REEF CASINO after requesting a payout from them as well as, to date, 4 telephone calls.
I keep getting the same answers: All of your documents are correct and the payment has been approved and sent to our payout team who are very busy and will deal with your request soon, that is also what the email replys say as well.
How can it take 3 weeks to pay me? They don't seem to have the same issues taking the money?
How can I get my money from them and is there a governing body that can look into this matter as it seems to be a regualr complaint against them.