Ag Awards

Grand Reef Casino - Apparently not processing a withdrawal requested 3+ months ago

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount £ 3000
webec91 United Kingdom Message
Posted on September 2, 2014

I got an email on the 5th of march from Grand Reef about a withdrawal I made for £2-3k on the 6TH OF NOVEMBER. It said that I should cancel it and request it again using a different method of withdrawal. Fair enough. But when I opened the software to try and cancel it, my pending withdrawal had vanished from the cashier in the software! I asked them on chat, twice, to look into it and cancel it from their end. But both times they have said they'll get back to me after talking to their finance/tech teams, and I have not heard anything back. Frankly I'm tired of dealing with this casino, which has always been a load of hassle to get paid by. I would warn people against playing here; the website might seem nice but they take 2+ months to pay you (on a regular basis).

Posted on August 30, 2014

Dear @webec91,

AskGamblers Complaints Team have been informed on behalf Grand Reef Casino management that you have agreed on a payment schedule, and that you are satisfied with the resolution. Would you please confirm?

Thanks for your cooperation.

webec91 United Kingdom Message
Posted on September 1, 2014

Yes - I filed a Gambling Grumble after which a payment schedule of 500/week was agreed and has been adhered to so far.

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