Ag Awards

Grand Reef Casino - Another payment problem

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount $ 6853
Posted on August 30, 2014

I'm really sick of contacting theme again and again.

They owe me two payments of $3500 and $3352.65 since 20th of March.

I made a lot of deposits and get a few payments from them. And of course GRC has all my documents. And look what the answer I got today (25th of Jul) from CSR :

Garth: This is a standard security measure to ensure your safety as well as ours.

Posted on August 16, 2013

Here's my story. I'm waiting for 2 payments from GRC: $3500 and $3352.65 since 20th of March. Every time I contact them, and I'm contacting them at least twice a week, I'll get one of the following answers:

Riley: As I mentioned, you will be paid soon.

Riley: Unfortunately only our finance team can give us these answers but unfortunately they are closed for the moment....

Riley: I cannot be certain why you have been waiting, I do not have this information but it will be paid out to you soon....

Garth: At this point we are just waiting for word from our finance team

I have much more examples, but I don't want to waist your time.

For me it looks like a scheme or fraud. Casino promises to pay you and never will pay you out. I posted a few complaints about this casino, and guess what. I never get any reply.

I'll keep you with updates, if I get any, but be smarter then me, be more precise while choosing a casino to play in.

Posted on August 30, 2014

We considering this complaint resolved. We got an information from the casino that this payment query is still current. Players bank won't accept the money sent as the player won't disclose the nature of the transaction to them. Casino done everything on their side to pay this player.

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