Ag Awards

Giving Run Around by Slot Madness Casino

Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Posted on May 16, 2014

On Feb 13th at 2:12am i email my info (drivers license, credit card info and utility bill) as requested by "KIM"

On Feb 16th I got denied my withdraw and spoke to "BILLY" and he told me: Please note that our accounting team is currently delay. It usually takes 24-48 hours but since we have a lot of documents to process, please allow another 24 hours for your documents to be verified. I apologized for the delay.

On Feb 19th my withdraw got denied again. it has been 5 days and im still not verified!!!! im only trying to withdraw $500.00 what is going on???

Posted on February 27, 2013

Dear Player:

We will look into this matter and will get back to you soon

AceRevenue Team

Posted on March 1, 2013

my moneybrookers withdraw got declined? the guy "JAY" told me that its only for different countries??? really why even put that option out for US? then i told him why was i signed up for overnight express he told me i did it but i never did! i would have went to wire transfer so i can get my money faster. then Jay told me that the minimum is $800 for transfers! but on the withdraw page it says $500!!!! really???? now i have to wait 5-7 MORE days to get approved then who know how much longer to get it threw wire transfer. I've been trying from the 2/13 to get this money why is it taking so long!!!! all the reviews about this casino is that they pay out fast and have great customer service. i will say that some reps are very nice and the rest just don't care!!! please help me out

Posted on March 4, 2013

Dear Player:

We've been informed that Casino will send you a check since is the payment method allowed for US players.

AceRevenue Team

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