So, I joined cosmik casino a couple of months ago. I had deposited money,and lost it but this wasn't much of a problem. I received bonuses from them and always lost them, which wasn't a problem wither.
A couple of weeks ago I deposited about £500, and made it to just under £1000.
So I went to the withdrawal page in the account and asked to withdraw it. I got an email saying we will process your withdrawal.
I thought oh lovely, wont be long until it is all sorted then great.
However, a week went by and I had heard nothing, I would email support and finance at the casino but never hear anything back.
When I did finally receive a reply if was from 'JEFF' who said he would sort it.
I believed him stupidly. A week went by and they had done nothing to process this withdrawal. So i went back online and took my money out and played again, this time I got it up to £2000.
I went to withdraw it same message saying they had received my withdrawal. I waited 8 days to hear back from them. I emailed them everyday and never got a reply except from Jeff saying' I'll look into it....'
Yesterday I received a email from the casino saying 'In terns with our terms and conditions regarding irregular play we have declined your withdrawal request and cancelled your winnings'
I am shocked at the state of this casino, they don't want to payout so just try anything they can to get their money back.
So my 2000 has now all disappeared. Great.
What a surprise my three emails I've sent the casino have not got a reply!
I want my money back! can someone help please?